Customer Services Consultant Ealing, London

Whatyoulldo

As a Universal Banker youll provide an outstanding service we can all be proud of educating our customers to enable them to use our digital platforms giving them a choice of how they wish to bank with us. Our Universal Bankers actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

Were looking for people who are passionate about delivering an outstanding customer experience people who are ambitious and have a helpful Service experience is helpful but is not interested in is someone who can hold a conversation and who has a genuine passion for goingabove and beyondfor customers everything else we can teach you!

At HSBCwerepassionate about coaching and developing our peopleyoullhave access to our learning platform and the opportunity to develop yourself and your career further.

Within this roleyoull:

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers take ownership of their individual needs and deliver an exceptional customerexperience

• Play an integralpart in customer education around HSBC digital services and fraudawareness

• Identifycustomers who are in vulnerable situations anddeterminethe best way we can supportthem

• Help our customers with more complex banking needs to ensure they feel supported in theirchoices

What do I need to be successful

• Demonstrateexcellentcommunication skillsenablingyou to engage in effective conversations build strong connections and show empathy to ourcustomers

• The ability to take ownership of customer enquiries through to resolutionyoullpride yourself on delivering a customer experience that exceeds expectations delivering a personalisedfriendlyandefficientservice

• Be resilient to a continuous changingenvironment

When &whereyoullwork

This is a full-time role that requires you to work35 hours per week between the hours ofMonday to Friday 09:00-17:00andSaturday 09:00-13:30.(Not all our branches are open on a Saturday).Please note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your may be times when we may ask you to supportother local branches within a reasonable distance to you with anyadditionalcosts reimbursed in line with HSBC Expenses Policy.

Your Training

Youllreceivefull trainingin-branch to get you up to speed with the specifics of your job role the systems you will use as well as the products and services that HSBC offer. OurCustomer Service Consultanttraining course is 9 days in total split over 3 ourtraining is important we require you to attend the whole course therefore you will be unable to take holidays during your training period.

WhatYoullGet!

We offer an attractive starting salary of 28800 based on 35 hours per week plus an annual discretionary performance bonus.

Youllalso receive:

• Over six weeks holiday. This includes bank and public holidays with theoptionto buymore

• Perks at Work Benefit where you will be able to access to 30000 nationalandlocal employee discounts

• A market-leading employerpension contribution

• BUPA Healthcare

• Life Assurance equivalent to four times your annual salary

• Access to a flexible benefits platform offering upgrades to Health Club Memberships Retail Voucher Cards Car Breakdown Cover andmore

• Sharesave schemes a monthly savings plan linked to an option to buy shares in HSBC at a discountedrate

Opening upa world of opportunity.