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Customer Service Specialist Service Demand Coordinator (mwd) Manchester Office

Oneservice

Job Location:

Manchester - UK

Monthly Salary: Not provided by the employer
Posted: 17 July 2026 (30+ days ago)
Application Deadline: 14 October 2026
Vacancies: 1 Vacancy
Register to Apply

Job Summary

Join our International Service Demand Team and help shape the future of customer service at oneservice!

Aboutus
oneserviceisaleadingglobalandindependentserviceproviderspecializinginlifesciencesdiagnosticsandmedicaltechnology.
Onbehalfofourpartnerswedeliverexcellentcustomerserviceworldwide.
ThecompanyisISO9001certifiedwithofficesintheUSAGermanytheUKandSwitzerland.

Yourrole
To strengthen our team at our British branch in Manchester we are looking for a highly motivated and dedicated Customer Service Specialist with excellent English language skills.

You will support our international operations and assist our teams in delivering outstanding customer service to our global business partners. Additional language skills are highly welcome and provide an advantage when working with our international customers.


Yourtasks&responsibilities

  1. Serveasthefirstpointofcontactforcustomersaddressingenquiriesandresolvingissuesinatimelymanner
  2. Planmaintenanceupdatesandtroubleshootingactivitiescoordinatingourservicespecialistsontechnicallycomplexsystems acrosstheUKandEurope
  3. Managecustomerqueriesviaphoneandemail
  4. Afteryourtrainingperiodtakefullownershipofyourassignedbusinesspartnersmanagingthemindependently andcontributingdirectlytooursuccess
  5. UseSAPtomanagethecompleteserviceworkflowfromcreatingworkorderstoinvoicing

Yourqualificationsprofile&skills

  1. Previousworkexperienceorapprenticeshipasaservicecoordinatororinasimilarfunctionwithalotofcustomercontact
ideallyinatechnicalenvironment
  1. Enthusiasticcustomercommunication
  2. SAPBusinessONEknowledgeexperiencepreferred
  3. Strongverbalandwrittencommunicationskillswiththeabilitytointeracteffectivelywithinternalandexternalcustomers
  4. PCuserknowledgewiththeMSOfficetoolsisrequired
  5. Abilitytoworkindependentlystructuredandgoal-orientedandteamplayer
  6. FluentinEnglish
  7. Additional language skills such as German Spanish French or Italian are desirable and considered a strong advantage
  8. MusthaveaUKworkingpermit

Ourteamandwhatweoffer
Joinanexpandinginternationalcompanyandthriveinahighlymotivatedopenandfriendlyenvironmentwhereyoucanworkindependentlywhilecollaboratingcloselywithyourteam.

Whatweprovide

  1. Competitivesalary
  2. 25daysannualleaveplusUKpublicholidays
  3. Hybridworkingmodel(1dayperweekfromhome)
  4. Laptopandmoderndigitaltools
  5. Supportivecollaborativeculturewhereyourideasareheardandvalued
  6. Opportunitiesforprofessionaldevelopmentandgrowth
  7. Brand-newmodernofficewithexcellentpublictransportlinks

Becomepartofagrowinginternationalcompanyandhelpusdeliverserviceexcellence!




Required Experience:

IC

Apply Now

About Company

Oneservice
Company Logo

oneservice is a global and independent service provider specialized in the fields of life science, diagnostics, and medical device technology. On behalf of our partners, our goal is to provide an excellent customer service. The company is ISO 9001 certified with offices in USA, German ... View more

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