Bi-Lingual Customer Service Specialist

With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.

OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role if you have an interest in connecting to people and the skills for logical thinking we can teach you the rest. If you come with some computer networking or technical knowledge even better.

The goal is not to get the customer off the phone as fast as possible (unless thats what the customer wants). We expect you to go out of your way to not only fix the problem but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so youll need to be able to adapt to their various styles accordingly. You will become our best marketing tool and will help foster a prosperous relationship with both customers!

Please note we can only consider candidates who are able to speak and write in both German and English to a fluent / native level.

Report to the Customer Support Supervisor our Customer Support Representatives will be responsible for providing support to our customers answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia)

• Answer customer and employee calls emails chats WhatsApp (and any future form of contact we may come up with)

• Provide outstanding service

• Know your limitations and when you should ask for assistance

• Own the resolution to the problem; dont leave the customer hanging

• Accurately and efficiently log all contacts in our CRM (Salesforce)

• Our UK Customer Support function operates from 07:00 - 20:00 7 days a week 365 days a year.
• Our Customer Support Representatives work 5 days a week working 8.5 hour shifts (including break time) - the earliest shift is 07:00 - 15:30 & the latest is 11:30 - 20:00.
• Once you join youd be assigned a set shift so its important to be fully flexible with the days & times you can work.
• The team work 3 days a week in the London office (Tues Weds & Thurs)
• Youll be required to work public holidays & on weekends too (usually Saturday orSunday)

• The intended start date is Monday 17th August 2026 the following 5 weeks will be for training.
• Training is Monday - Friday 09:00 - 18:00in the London office.
• Successful candidates must attend all days of training for the 5 weeks.

• You have an interest (or background) in the restaurant or hospitality industry (Its certainly not mandatory but we do appreciate any proven experience)

• You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)

• You have the ability to know whats right for the customers and our company and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions

• Youre the one your family and friends call when their electronics are acting up or when they need help getting new devices set up

• Value your integrity and respect the trust our customers place in OpenTables products/ brands and would never lie to our clients just to make them happy

• You enjoy the flexibility and challenges that come with a script free environment

• You use your experience and personality to provide excellent service

• You are not only receptive to feedback but you actively seek it and look for ways to implement it

• Excellent communication skills with a bias towards customer service

• You have Strong communication skills: active listening writing/typing informal communications

• Restaurant/ hospitality experience (or even just being a foodie) preferred

• You have 1 year experience providing customer support by phone email chat preferably in a software support environment

• Have experience using current Microsoft Windows and Apple operating systems

• You hold knowledge of iOS and Apple Hardware

We believe great work happens when people feel trusted supported & excited about what they do so we offer benefits designed to support your life wellbeing & growth.

• 30000 per year

• Work from (almost) anywhere for up to 20 days per year
• Generous annual leave plus your birthday off

• Private health & dental insurance
• Company-paid therapy through Spring Health
• A Headspace subscription
• An Employee Assistance Programme with 24/7 GP access legal support & more
• Income protection & life assurance
• Discounted gym membership

• Development Dollars to support your learning
• Leadership development opportunities
• Access to thousands of on-demand courses & learning resources

• Paid volunteer days
• Paid parental leave
• Competitive pension contributions
• Bike2Work & season ticket loan schemes
• Travel discounts
• Employee Resource Groups & inclusive communities
• Regular socials Thursday happy hours &free office lunches twice a week

Work Environment & Flexibility

At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.