Customer Service Specialist Fixed Term Contract

Love turning a customers day around Ready to bring your high-energy customer service skills to a fast-paced modern call centre environment DPD the UKs most sustainable delivery company is looking for clear communicators to join our high-performing friendly team!

With a turnover nearly 2 billion we offer job security continuous career progression and an inclusive culture where you truly belong.

Your Role on the Frontline as our Call Centre Customer Service Specialist youll be the voice of DPD taking ownership of incoming customer calls and resolving issues head-on.

• Answer call queries regarding package delivery status tracking and collection needs with speed and empathy.
• Identify underlying issues quickly and take complete accountability to resolve complaints on the first call.
• Maintain key contact centre metrics including Average Handling Time Response Times Quality & Compliance and Right 1st Time Resolution.
• Liaise internally across departments to ensure seamless service for every customer.

Qualifications :

What You Bring to the Team

• Proven background in a fast-paced contact centre or inbound customer service environment ideally.
• Confident warm telephone manner with outstanding listening skills to build quick rapport.
• Ability to thrive under pressure while staying polite professional and patient.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve. 
• Tech-savvy with experience navigating software like Salesforce Microsoft Office and Google Workspace.
• Alignment with our core DNA: Passion Respect Honesty Flexibility Caring and Accountability.

Additional Information :

About our Benefits

We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today

Remote Work :

No

Employment Type :

Full-time