Customer Service Representative

Who We Are

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the Companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and more information about Enovis please visit .

What Youll Do

Interacts with customers company sales and/or service representatives via telephone email text chat or through other social media platforms to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA) servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns repairs replacements sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns schedule changes product enhancements or changes and product pricing and resolves return credit problems.

Extensive knowledge in specialized function. Contributes to the development of concepts and techniques. Assignments are complex and require judgement and initiative. May act independently to determine methods and procedures for new assignments. May be a team leader or considered a subject matter expert for their work area. Typically requires a minimum of 5 years of experience.

Equal Employment Opportunity

At Enovis we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit qualifications and the needs of the business. We uphold a policy of equal treatment for all employees and applicants without discrimination based on race color religion national origin sex sexual orientation gender identity age veteran status disability or any other characteristics unrelated to a persons qualifications or job performance. This commitment extends to all aspects of employment including recruitment hiring job assignments compensation training promotion demotion transfers layoffs discipline and separation as well as all other terms and conditions of employment.