Customer Service Representative

Were looking for a Customer Service Representative to join our growing Customer Admin team in Hove. This is a hybrid role where strong communication attention to detail and a positive approach matter most. You dont need to come in with specialist product knowledge full training will be provided. If youve got transferable experience from administration customer service or another process-led environment wed love to hear from you.  The role is on a full time basis and attracts a salary of 24720.

What youll be doing:

• Supporting customers with policy administration queries across a range of servicing tasks 
• Processing policy amendments top-ups and maintenance activity accurately 
• Managing trust-related administration including trust forms and associated updates 
• Maintaining accurate customer records across internal systems 
• Communicating clearly with customers and colleagues through written channels and occasional outbound calls
• Following internal processes and regulatory requirements to support good customer outcomes 
• Working closely with teammates to resolve queries and keep work moving efficiently 
• Contributing to a positive team environment while learning new processes and systems

Who were looking for:

• Strong written and verbal communication skills
• Good administration skills and a high level of attention to detail 
• Confidence working with systems and learning new processes 
• A customer-focused mindset and a collaborative approach
• The ability to prioritise tasks and manage your workload effectively
• A reliable professional approach and strong day-to-day behaviours
• Previous experience in customer service administration or another transferable environment 
• Experience in financial services or insurance would be helpful but is not essential 

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time