Customer Service Representative

Employment Type: Full-Time Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: 18-21/hour

We are hiring a Customer Service Representative to provide friendly efficient support to customers via phone email or chat. Youll resolve inquiries troubleshoot issues and ensure a positive customer experience with every interaction.

• Respond to customer inquiries via phone email or chat
• Resolve customer issues and complaints professionally
• Process orders returns or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

• High school diploma or equivalent required
• 0-2 years of customer service experience
• Strong communication and problem-solving skills
• Comfortable with computer systems and multitasking
• Patient empathetic and customer-focused
• Ability to remain calm under pressure

• Company Pension: Workplace pension scheme with 5% employer matching contributions.
• Annual Leave: 25 days of paid holiday per year plus 8 statutory bank holidays.
• Private Medical Insurance: Comprehensive private healthcare coverage from day one.
• Life Assurance: Peace of mind with a lump-sum payout of 4x your annual salary.
• Health & Wellbeing: Access to an Employee Assistance Programme (EAP) and a cycle-to-work scheme.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status genetic information or any other status protected by applicable law.

Required Skills:

Customer ServiceHuman ResourcesAdministration JobsInformation TechnologyMicrosoft OfficeInformation ScienceHuman Resource Planning