Customer Service Officer

Salary:28153 to 30023 per annum

Grade: F
Contract: Permanent
Hours: Full Time 37 Hours Per Week
Location: Selby North Yorkshire

Do you have excellent communication skills and a passion for providing outstanding levels of customer service

Are you someone that can use innovative thinking to come up with timely solutions to problems

Are you seeking a varied and important role which can provide you with opportunities to develop your career

If so we want to hear from you!

About our team

Our Customer Service team here at North Yorkshire Council are a friendly forward-thinking and driven team with a strong customer-focused ethos and culture.

We deliver a variety of services across a multi-channel environment and are the front-facing positive and professional image of North Yorkshire Council.

The role

As a Customer Service Officer you will be the first point of contact for all enquiries. Customers can contact the council via telephone webchat or social media and face to face and your job will be able to provide a quality response via all these channels for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be the team not only respondto general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well-equipped to deal with the large variety of queries that you will face we offer superb training opportunities and strongly encourage career progression into the specific areas in which we service.

This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

Please note that candidates must be fully flexible to work Monday-Friday between the hoursof 8.305:30 on a rota basis. The role offers the opportunity to work in a hybrid way after training is complete with a minimum of 2 days per week in the office.

What you will bring

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.

Ideally you will:

• Have experience working in a customer focussed environment ideally within a call centre setting.
• Be IT competent with experience using customer databases internet applications and Microsoft Office.
• You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
• Be an innovative thinker and have a proactive approach to solving any issues that may arise.

Have the ability to cover other local offices in NYC in line with the needs of the service

Please refer to the Job Description for further information

What we can offer you:

As a North Yorkshire Council employee you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts and home technology salary sacrifice schemes financial well-being and health assured - our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

Contact and Apply:

If you would like an informal discussion about our role please contact: or

Applying is easy simply click the apply button below remove your details from your CV and upload by midnight on01/11/2026

Key Dates:

Closing Date:01/11/2026

Telephone Interviews: week of 02/11/2026 and 09/11/2026

Interview Date:Week commencing 16^th and 23^rd November 2026

Venue for Interview: North Yorkshire Council Civic Centre Doncaster Road Selby YO8 9FT

Please note the interview will take up to 2 hours.

Anticipated start date for role is mid-January 2027

Key Documents:

Job

Total Rewards

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each others contributions; we therefore welcome applications from individuals of all backgrounds.

Using AI Please follow our guidance to ensure your application reflects your own knowledge and experience: Experience:

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