Customer Service Library and Information Advisor

At Bath & North East Somerset Council we have one overriding purpose to improve peoples lives.

If you love working with people and thrive in a busy customer-facing environment wed love to hear from you.

Our Customer Services team is the front door to Bath & North East Somerset Council. Every day we welcome residents visitors and local businesses into our customer service centres across Bath Keynsham and Midsomer Norton helping them access the support and services they need.

Were looking for friendly approachable people who enjoy interacting with customers and delivering great service. Experience in retail hospitality leisure reception travel banking or other customer-facing roles is highly valued.

We have full-time part-time casual and multi-site opportunities available.

A Role That Puts People First

This is primarily a face-to-face customer service role. Youll spend much of your day welcoming customers understanding what they need and helping them find the right solution.

Whether youre helping somebody access a council service providing information checking documents taking payments or supporting a booking youll be the friendly face that makes customers feel welcome supported and confident.

Many enquiries can be resolved straight away giving you the opportunity to make an immediate difference to someones day. When a customer needs specialist support youll work closely with colleagues across the council to ensure they receive the help they need.

How Youll Make a Difference

Your work will have a real impact on peoples daily lives. Youll:

• Welcome customers into our service centres and create a positive first impression
• Listen carefully and understand what customers need
• Provide helpful information and guidance in person by telephone and online
• Check documents and information accurately
• Process payments bookings and routine transactions
• Support customers who may feel anxious frustrated or unsure what to do next
• Escalate complex enquiries to specialist teams when needed
• Maintain accurate records to ensure excellent customer service

What Youll Bring

You dont need to be an expert in council services on day one. Well provide training and support.

Were particularly interested in people who:

• Have experience working directly with customers in retail hospitality leisure reception travel banking or similar customer-focused environments
• Enjoy talking to people and building positive relationships
• Can remain calm professional and helpful during busy periods
• Are confident dealing with a wide range of customers and enquiries
• Have good attention to detail and can follow processes accurately
• Are comfortable using digital systems and technology
• Take pride in delivering excellent customer service
• Work well as part of a supportive team

A good standard of education is desirable but your customer service skills attitude and experience are what matter most.

No Agencies Please.

Rolling Recruitment Apply Anytime

This is a rolling recruitment advert so applications will be reviewed as we receive them we let you know if you have been shortlisted and arrange interviews as and when we have vacancies.

Please state clearly in your supporting letter the hours and location you are interested in (Bath Keynsham Midsomer Norton or multisite)

If youre someone who genuinely enjoys helping people and making every interaction a positive one wed love to welcome you to our team. Our Customer Services team is the front door to council services supporting residents visitors and local businesses across Bath Keynsham and Midsomer Norton.

Were looking for friendly caring people to join us in full time part time casual and multisite roles.

Work Across Bath Keynsham & Midsomer Norton

We have customer service locations across all three areas and we offer roles based at a single site or across multiple sites if you enjoy variety in your workday.

Ready to Make a Difference

If youre passionate about helping people and want to be part of a team that puts customers at the heart of everything wed love to hear from you. Apply today and take the next step toward a role where you can truly make an impact.

If you are interested in this post and require more details or just to chat through the role and whats involved please contact Danielle Adlam Customer Services Team Leader or .

Interview date: TBA

Please note: Applications will be checked weekly and we will shortlist and interview on a rolling basis. We reserve the right to close this role at any time.

*Please note BANES Council operates a policy of prior consideration for roles for any individual on the Councils at-risk register (redeployee). This means should a redeployee express an interest in this role providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services and how we communicate with the residents we serve. We care about the best outcomes for local people through our public services.

Why Bath and North East Somerset Council

We offer a wide range of benefits to ensure that you are paid fairly for your work have the flexibility to enjoy a great work/life balance and have the support you need. Go to Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality Diversity and Inclusion at

We are a Disability Confident Employer find out more at Council is committed to having a diverse and inclusive workforce. Applications for job-share part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.