Customer Service Leader

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free Glasgow Airport

Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences World Duty Free is on the hunt for a strong results-driven Retail Manager to lead our high-performing team at Glasgow Airport and drive continued success in this fast-paced environment.

Your Mission:

As a Customer Service Leader/Department Manager youll take charge leading with energy expertise and a relentless focus on achieving excellence. Key responsibilities include:

• Inspiring and motivating the team to deliver outstanding customer service and drive sales growth.
• Coaching and developing talent to ensure high performance and operational excellence.
• Leading seamless store operations in collaboration with peers and Customer Service Leaders.
• Driving department and category performance to maximize sales and profitability.
• Implementing innovative strategies to enhance customer satisfaction and brand loyalty.

What You Bring:

We are seeking an exceptional leader with:

• Proven success in managing large teams in a fast-paced retail environment.
• Outstanding communication and leadership skills with the ability to influence and inspire.
• A relentless customer-first mindset and the drive to create an unparalleled shopping experience.
• Strategic thinking and problem-solving abilities to manage day-to-day operations smoothly.
• Passion resilience and energy to thrive in a dynamic airport retail setting.

Apply today to become our next Customer Service Leader.

You will receive comprehensive training and support to thrive in your new role. As a Retail Manager youll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity Apply now and become a valued member of the World Duty Free team!

We know to be a great employer we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer our aim is for you to be a part of our people promise to be treated with respect be engaged in your job to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at application process:

After you have applied we will review your CV. If you are selected we will contact you to arrange a telephone interview however if you are unsuccessful we will always email you to let you know. To ensure you dont miss out on the opportunity please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!

At World Duty Free we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your previous experience doesnt align perfectly with every element in the advert we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer so if you have a disability we can support you with adjustments that need to be made.