Customer Service Expert German Speaking

To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multi-purpose 4x4 brand.

Your Responsibilities:

•  Providing personalised and inspiring customer experiences that bring the brand to life in a sales through service approach via phone email chat and potentially social media
•  Engaging with customers to gain a full personal understanding of their requirements
•  Covering an expanding scope of services to support customers across the full customer journey
•  Managing customer interactions involving stakeholders from the partner network
•  Developing a deep understanding of vehicles and services and their benefits for customers work adventure or outdoor life
•  Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
•  Providing feedback for ongoing improvement of processes

Qualifications :

• Candidates will have significant experience of working in a customer service environment ideally within the automotive industry
•  A passion for 4x4 in combination with a customer-centric mindset
•  Excellent verbal and written communication skills in German as well as in English.
•  Strong communication skills with the ability to tailor information to individual customer needs
•  Good social and interpersonal skills
•  Good listening and problem-solving skills
•  Quality focused with attention to detail
•  A genuine interest in the campaign brand
•  Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
•  Enjoys working in a start-up environment with dynamic changes to the process landscape
•  Team player with a positive approach and drive to take responsibility for resolution of customer issues
•  Experience in using CRM tools and MS Office applications

Additional Information :

Working a shift rota within the Operational Hours: Monday Friday 8.00am 4.00pm

Your future job location offers you:

• Flexible work time options hybrid home/office based working options benefits and services
• Employee discounts room for creativity and centrally city based location.

Remote Work :

No

Employment Type :

Full-time