Customer & Service Excellence Industrial Placement Retail

Good things this way

If youre ambitious curious and enjoy working with people our Customer & Service Excellence Industrial Placement - Retail provides an exciting opportunity to gain hands-on experience while exploring a future career in banking.

Help create fair positive outcomes for customers while developing the confidence judgement and skills that employers value.

Whether youre interested in customer service customer operations or understanding how organisations deliver great customer experiences this placement provides the opportunity to gain practical experience while contributing to meaningful business outcomes.

The experience is designed to help you build confidence apply your learning and gain valuable insight into how data and analytics support decision-making. Along the way youll broaden your network work with experienced professionals and discover where your interests might take you after university.

Looking for a rewarding career in banking Good things this way.

Where youll be working

Youll join our Retail Customer Operations and Product function where teams work together to support customers improve experiences and deliver great outcomes.

Our Customer & Service Excellence Industrial Placement gives you the opportunity to experience three different disciplines all with customers at their heart. During the placement youll complete three four-month placements across a customer-facing team a business support team and a change and delivery environment.

Each placement offers a different perspective on the customer journey helping you understand how Nationwide supports customers both directly and indirectly. Customer-first thinking sits at the heart of every experience showing how different teams work together to deliver fair outcomes and a simply brilliant service.

Location

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach bringing colleagues together across our UK wide estate whilst also supporting generous access to home working. We value our time in the office to solve problems to learn and to feel connected.

For this job youll spend at least two days per week based at ourSwindon or Northampton offices.

If we receive a high volume of relevant applications we may close the advert earlier than the advertised date so please apply as soon as you can.

What youll be doing on the Customer & Service Excellence Industrial Placement - Retail

Our Customer & Service Excellence Industrial Placement is a 12-month programme designed to combine practical experience professional development and real workplace learning.

Your placement begins with induction development support and structured learning designed to help you settle in build confidence and understand the role youll be performing. Alongside this youll join a collaborative project with other Industrial Placement students from across Nationwide.

Development workshops run throughout the placement helping build professional skills grow confidence and prepare you for your next career step.

This isnt a placement spent watching from the sidelines. From day one youll contribute to meaningful work while receiving the support needed to learn and grow.

Throughout the placement youll gain hands-on experience while following a personalised learning pathway tailored to your role. Mentoring development sessions and support from experienced colleagues will help you continue building your skills and confidence.

This placement gives you the opportunity to experience three different areas of the business all connected by a shared focus on customers.

A placement in a customer-facing team will provide first-hand experience of supporting customers and understanding their individual needs. Time in a business support team will help you see how colleagues behind the scenes enable great customer experiences. A placement in a change and delivery environment will introduce project activity and how customer services continue to evolve and improve.

No two days are exactly the same. Activities could include speaking with customers understanding their needs responding to queries helping find solutions collaborating with colleagues reviewing customer feedback and identifying opportunities to improve services and processes.

Through your placements youll develop practical customer service skills alongside valuable professional capabilities including:

• Customer-first thinking

• Active listening and effective questioning

• Building trust and strong relationships

• Supporting customers experiencing vulnerability

• Problem solving and decision making

• Managing sensitive conversations

• Collaboration and teamwork

• Customer journey understanding

• Using feedback and insight to improve services

The programme also provides valuable insight into operational processes and the challenges faced by customer-facing teams. Along the way youll develop confidence resilience and judgement while helping deliver fair outcomes for customers.

The pace of work varies depending on the team and placement. Youll learn how to adapt to changing priorities respond to customer needs and balance different demands while maintaining high service standards.

Successful completion of the placement may help shape future career choices and could provide a route into our Customer & Service Excellence Product Change & Delivery or Business Operations & Improvement Development Programmes.

Who were looking for on the Customer & Service Excellence Industrial Placement - Retail

Were looking for curious motivated people who enjoy working with others solving problems and learning new skills. Youll share our determination to push for better and put customers first in the decisions you make.

Whatever your route this placement will help you gain valuable experience while exploring where a future career in customer service and customer operations could take you.

To succeed on our Customer & Service Excellence Industrial Placement youll need to show:

• A genuine interest in helping and supporting customers.

• Empathy and the ability to understand different perspectives.

• Patience and confidence when managing challenging conversations.

• The ambition to keep growing take on new challenges and build towards your next career step.

• A logical methodical approach with the ability to understand both the detail and the bigger picture.

• The confidence to build relationships and work with colleagues across the business.

• Drive high performance and a commitment to learning from feedback and setbacks.

• A determination to push for better and put customers first in the decisions you make.

Eligibility: You must be studying towards an undergraduate degree.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel- We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind
• Say it straight- We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better- We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development
• Get it done- We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes.

The extras youll get

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

• Structured learning personalised development and hands-on experience to help you build future-ready skills and progress your career in banking
• 25 days holiday each year which increases over time to 30. Plus you can buy up to 10 extra days
• The opportunity to earn an annual bonus based on your performance
• Private medical insurance to help you access additional healthcare when you need it
• Wellhub access to a range of free and paid fitness and wellbeing options plus free on-site gyms at selected locations
• A highly competitive pensionto help you start building your financial future
• A great selection of additional benefits through our salary sacrifice scheme
• Up to 14 paid hours each year to volunteer for a cause that matters to you
• Life assurance to provide additional peace of mind for you and the people who matter to you

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button where youll be asked to answer a few quick questions for us.

Well send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful you could be selected to attend one of our assessment centres which run fromJanuary 2027.

Visa sponsorship information

As a UK Visas and Immigration (UKVI) approved sponsor we have a responsibility to comply with the applicable Immigration Rules and guidance (which are subject to change). The Skilled Worker route has specific requirements relating to skill level of the role and minimum salary expectations.As such our ability to employ individuals who require sponsorship for immigration purposes is limited or may not be possible for some programmes.

VISA Sponsorship cannot be offered on this programme.

All successful applicants with need to demonstrate their right to work in the UK on commencement of employment and for the duration of the programme applied for without requiring sponsorship.

If you have any further questions please contact us at