Customer Service & Development Coordinator

Our clients are an established freight forwarders who are looking for an enthusiastic and career-focused Customer Service & Development Coordinator to join their growing team for their Basildon office. This role would suit someone with strong customer service experience who enjoys building relationships and supporting business growth.

Duties will include:

Responsible for managing customer quotations

Following up on pricing opportunities

Maintaining communication with customers via email and telephone.

Manage a shared mailbox

Ensure enquiries are allocated and actioned efficiently while delivering a high level of customer service.

Creating customer rate cards

Maintaining client-specific spreadsheets

Assisting with various administrative and sales support activities.

In addition the role will support management with identifying potential customer leads to help grow our client base.

Cross-training with other departments will be required to provide support during holiday periods and to develop a broader understanding of the business.

Full training will be provided for all aspects of the role.

Requirements

Previous customer service experience.

Strong communication skills both written and verbal.

Organised with good attention to detail.

Confident using Microsoft Office and spreadsheets.

Proactive approach with an interest in business development.

Enthusiastic motivated and looking to build a long-term career.

Ideally are looking for some experience of the shipping and Logistics sector but would consider someone from outside of this sector.

This position offers excellent development opportunities for the right individual with a strong focus on training growth and internal progression.

Salary: 30000 per annum negotiable dependent on experience.