Customer Service Customer Service Representative

Department:Customer ServiceReports to:Customer Service Manager Location:Daventry (4 days in office 1 from home) Hours:37.5Job PurposeTo provide administrative and operational support to the Customer Service Representatives (CSRs) ensuring customer orders are processed accurately and efficiently and that the CSR team has the information and support required to manage customer accounts role is primarily office-based and internal-facing with no direct responsibility for dealing with Duties and ResponsibilitiesProvide day-to-day administrative support to the CSR customer orders accurately and in a timely and maintain accurate order and customer information on company orders for correct quantities specifications artwork and delivery CSRs with order amendments reworks and and maintain relevant order up on outstanding internal actions and provide updates to the relevant order progress and highlight any potential issues or delays to the with the administration of artwork submissions and the correct artwork and specifications are linked to the relevant with Production Artwork Purchasing Warehouse Dispatch and Finance teams as information from internal departments to support the CSR accurate records and ensure company systems are kept up to with reports spreadsheets filing and general the team with invoice and credit note administration where all work is completed in accordance with company confidentiality of customer and company additional administrative support to the wider Customer Service team as and ExperienceEssential:Previous experience in an administration sales support customer service support or similar organisational and administrative level of accuracy and attention to working knowledge of Microsoft Office particularly Outlook and to manage multiple tasks and prioritise workload written and verbal communication to work as part of a busy team.A reliable and proactive approach to :Experience within a printing labels packaging or manufacturing using an ERP CRM or order-processing experience supporting a Customer Service or Sales of production processes and order working with artwork or product AttributesOrganised and and and detail and willing to take to work to team and able to respond to changing and professional under attitude and willingness to support above duties are not exhaustive and the post holder may be required to undertake other reasonable duties appropriate to the role and level of company reserves the right to review and amend the duties and responsibilities of the role in line with business requirements.