Customer Service Coordinator Sr (FAR)
Job Location:
Farnborough - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Customer Service Coordinator Sr (FAR)in GAC Farnborough
Unique Skills:
Leads the planning and execution of customer visits special events and lounge operations while leveraging expertise in logistics coordination cultural awareness hospitality and customer experience management.
- Ensures a professional and positive first and lasting impression of Gulfstream is created when greeting and interacting with Customers VIPs Dignitaries and other visitors to the Gulfstream facility.
- Coordinates with all departments requesting assistance with Level One Customers VIP visits and all Customer events. .
- Executes all aspects of Level One-VIP Visits to include hotel accommodations transportation needs catering entertainment and other special requirements. .
- Plan coordinate the delivery and execute high-profile customer events i.e. our weekly customer appreciation breakfast and the weekly Service Center customer dinner. Restaurant-cafeteria arrangements include menus table arrangements wine selection and special event coordination. .
- Coordinate with hanger operations and ramp personnel on customer arrivals and technical debriefs. .
- Makes recommendations to the Customer Relations Manager for improvements in vendors service personnel facilities and Customer Visit guidelines processes and standards. .
- Researches the customs and cultural aspects of Gulfstream international customers to provide accurate information regarding protocol and etiquette utilizing this information to provide exceptional service. .
- Promotes and maintains a positive rapport between Customers other Gulfstream employees and local service suppliers to enhance customer satisfaction during Customer and VIP Visits. .
- Provides feedback to Customer Relations Manager regarding customers perceptions and satisfaction levels. Makes recommendations verbally and in writing to the Customer Relations Manager for improvements and-or changes in staffing and facilities.
Additional Information
Requisition Number: 235766
Category: Service Center
Percentage of Travel: Up to 25%
Shift: UK Shift: Monday to Thursday 7:00 to 15:15 and Friday 7:00-15:00
Employment Type: Full-time
Posting End Date: 09/04/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation a wholly-owned subsidiary of General Dynamics (NYSE: GD) designs develops manufactures markets services and supports the worlds most technologically-advanced business jet aircraft
Required Experience:
Senior IC
About Company
Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics, designs, develops, manufactures, markets, services and supports the world’s most technologically advanced business-jet aircraft. Gulfstream has produced more than 2,800 aircraft for customers around the w ... View more
