Customer Service Coordinator

Customer Service Advisor Your First Step Into a Career

Central SouthamptonMondayFriday

This role is available because the last person we placed into it has just been promoted. After only three months.

And that probably tells you more about this opportunity than any list of benefits ever could.

She joined the Customer Service team got to know the business discovered that she had a real talent for scheduling and coordination and shes now moving into a permanent position within the Transport team.

And shes not the first.

Weve recruited a number of people into this business over the years who have started in Customer Service and gone on to build careers in completely different company talks about career progression but more importantly weve actually seen them deliver it.

This isnt just another customer service job

Your first 12 months will be about learning the start within Customer Service working with business customers managing orders and enquiries preparing quotations solving problems and building there youll start getting exposure to other parts of the may spend time with the Account Coordinators. You could spend a few months working alongside Business Development. You might discover that youre brilliant at scheduling and operations like the person currently being promoted into perhaps your strengths eventually take you towards Finance Marketing Sales Account Management or another area entirely.

You dont need to know exactly what you want to do with your career fact thats part of the is an opportunity to join a business learn how it works discover what youre genuinely good at and start building a career around it.

What is the working environment actually like

First things first: this is not a call centre.

Youll be joining a good-sized established business with a professional open-plan office in central Southampton.

Its busy sociable and collaborative.The company has a low turnover of staff and people tend to build long-term careers here. Internal progression is very much part of the culture which is exactly why were recruiting for this position again.

Who are we looking for

Were looking for someone who already has some experience within an office or customer service environment but perhaps hasnt quite found their thing might currently work in customer service a contact centre sales administration order processing account support or another busy office-based position.

Your exact job title isnt particularly much more interested in finding someone who is:

• Confident and personable
• Professional on the telephone and over email
• Organised and comfortable with administration
• Accurate and detail-focused
• Curious and willing to learn
• Comfortable working within a busy open-plan office
• Ambitious and keen to progress

You dont need to arrive knowing exactly where you want to be in five you should have that feeling of I know Im capable of more I just need someone to give me the opportunity.

What youll be doing

Customer Service will be your starting point and where youll really learn the business.

• Handle inbound enquiries from business customers
• Manage and process customer orders
• Prepare detailed quotations
• Manage enquiries through a shared inbox
• Follow up on orders quotations and service queries
• Investigate problems and find solutions
• Keep customer and order information accurate and up to date
• Build relationships with customers
• Work closely with colleagues across different departments

Youll develop a really good understanding of the customers products systems and wider operation giving you a strong foundation from which to progress.

Why were excited about this opportunity

Lots of job adverts promise career can actually show you what it looks person were replacing joined through Rafferty Resourcing just three months not leaving shes been discovered that scheduling was something she was particularly good at and enjoyed and shes now moving permanently into the Transport team.

Weve seen other candidates build their careers within this business too and thats why were particularly interested in people who want more than their next looking for someone who wants their first real career opportunity.

The package

Up to32000 starting salary depending on experience. This salary reflects the fact that this is based in central Southampton so if you are driving in you will incur parking charges (please see below). We kindly ask that you consider this before you apply.

Monday to Friday no weekends

Rotating hours:

Weeks 12: 8:00am 5:00pm
Weeks 34: 8:30am 5:30pm

Youll also receive:

• 25 days holiday plus bank holidays
• Employer pension contribution of up to 7%
• Life assurance at 4x salary
• Enhanced parental leave
• Employee perks portal
• GP helpline and Employee Assistance Programme
• Regular company events
• Training and development
• Genuine internal career opportunities

Location: Central Southampton
Working pattern: Fully office-based
Office: Professional open-plan environment
Dress code:Business wear MondayFriday

Please also be aware that there is no free onsite parking. Local parking is approximately 810 per day so the location may particularly suit someone who can commute easily by public transport.

You dont need your whole career figured out.

You just need some good office or customer service experience the right attitude and the ambition to do something with it.

Come in learn the business find out what youre brilliant at and see where it takes you.

A quick note before you apply

If youre applying for this position wed kindly ask you to include a short covering note alongside your CV. Nothing lengthy wed just love to know:

• Your current situation
• Your notice period/availability
• Why this particular opportunity interests you
• A little about the relevant office and/or customer service experience you can bring to the role
• Your interview availability for w/cTuesday 1st September

Please note that some previous office or customer service experience is essential for this position. Unfortunately were unable to consider applications from candidates with no relevant experience at this time.

We read every application so a little context really does help us understand whether this could be the right opportunity for you.