Customer Service and Sales Advisor RDCF1026

Salary: 26520 basic paid monthly plus an uncapped bonus (current average around 400 a month top performers up to 1000 a month)
Location: Larbert Falkirk (on site)
Contract: Permanent full time 40 hours a week
Hours: 5 days out of 7 Monday to Sunday between 8am and 9pm
Start date: Monday 5 October

Good at selling and great with people Youll join a contact centre in Larbert supporting one of the UKs best-known broadband and telecoms brands. Youll take inbound calls from customers coming to the end of their contract keep their business and recommend the upgrades and products that genuinely suit them.

• Handle inbound calls from customers who are re-contracting shopping around or thinking of leaving
• Ask the right questions to understand what each customer needs
• Recommend upgrades and add-ons that fit and turn price conversations into value conversations
• Work across several systems while keeping the customer experience first
• Work towards sales and customer service targets

• Some sales experience: retail telesales a phone shop memberships hospitality upselling or anything with a target
• Comfortable working to sales targets and delivering great customer service
• Confident with technology and happy using multiple systems
• Patient resilient and curious
• Available to start on Monday 5 October

• 26520 basic salary plus an uncapped bonus
• Full paid training a supported nesting period then ongoing coaching
• Staff discounts on broadband mobile and TV including family and friends deals
• A permanent role local to Larbert Falkirk Stenhousemuir Denny Grangemouth and Stirling

This is a fully on-site role and the rota includes weekends and some evenings. Bonus figures are current averages not a guarantee. Offers are subject to a DBS check a credit check and references.

The process is quick: a call with us a short screening call a role play an online assessment then an offer. Well prepare you for every step.