Customer Service Agent Manchester Airport

Are you a talent in customer service and sales At SIXT you can fully showcase your strengths. Youll ensure customer satisfaction manage our vehicle fleet and take on a variety of tasks in the branch. Everything you need to know about our vehicles youll learn with us. Your role includes working outdoors in car parks welcoming customers on arrival and assisting with returns all while providing first-class service. 

Please note that this role is for a Fixed Term Contract that will be running until 31st March 2028 with a high potential of being extended beyond that date

YOUR ROLE

• You are the first point of contact for our customers friendly professional and passionate about sales and service

• You impress with tailored offers and make every customer interaction a special experience

• You will confirm any damage with customers ensuring they sign the necessary documents and notify the Branch Manager

• Youll assist in refuelling vehicles supporting efficient branch operations while representing the premium SIXT brand

• Youll manage vehicle deliveries and collections between branches ensuring timely service

• Youll prepare clean and valet vehicles to maintain the highest standards for our customers

• Youll support in handling rental agreements and customer inquiries organised service-oriented and always with a smile

YOUR SKILLS

• Sales Mindset You love sales and are passionate about service and customer support

• Customer Focus You have experience in direct customer contact ideally in service tourism or sales

• Communication You are communicative and articulate in English

• Flexibility You are flexible team-oriented and bring full energy to shift work including weekends and holidays

• Driving Experience You hold a valid drivers licence with at least 12 months of driving experience

WHAT WE OFFER

• Competitive Compensation & Financial Security Receive an attractive monthly salary performance-based bonus and a guaranteed monthly bonus. Secure your future with enrolment in SIXTs pension scheme

• Generous Time Off Enjoy 22 days of annual leave plus bank holidays (pro rota)

• Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career

• Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme

• Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance

• Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme

• Parking Free branch parking for smoother starts

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

No

Employment Type :

Contract