Customer Service Advisor (Telford) October 2026
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Job Summary
About Servaada a Wipro company:
Servaada is Wipro UK entity authorised by the Financial Conduct Authority (FCA) the UK financial services regulator to undertake regulated activities on behalf of its clients as an outsourced service provider.
Servaada a Wipro company is looking for a Customer Services Advisor with previous experience in customer and client services.
We are looking for someone who is ready to dive into the world of life and pension policies delivering top-notch service that puts our customer first. You will be handling a mix of inbound and outbound calls emails and written requests aiming to resolve things first time and in the right way. You will be required to handle and resolve customer queries accurately and effectively ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers recognising when they need extra support and tailoring your approach to match their needs and circumstances.
You can expect to build valuable customer relationships by developing a solid understanding of customer intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems taking suitable action to correct or escalate any issues
- Customer Service Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
- Accuracy Maintain accuracy and accountability in an expanding and fast-paced environment.
- Teamwork Recognise the importance of working together as a team to maximise team department and company results.
- Knowledge -Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
- Development -Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.
- A calm customer-focused approach even when things get busy.
- Strong attention to detail and a knack for getting things right first time.
- A team player who is open to feedback and always looking to improve.
- You will be process-driven and possess a keen eye for detail.
- An excellent communicator capable of clearly and effectively presenting ideas to stakeholders.
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
- Computer literacy and willingness to learn new systems and technologies.
- Experience in contact centre customer services or financial services as full and ongoing training will be provided.
- Highly organisedwith the ability to manage multiple tasks and deadlines effectively.
- Strong attention to detailensuring accuracy in all client documentation and communications.
- Proactive and selfmotivatedable to anticipate needs and take initiative without constant direction.
- Resilient and adaptableable to remain calm and composed when handling competing priorities.
- Team-orientedcontributing positively to collaborative working environments.
- Problem-solving attitudeable to identify issues quickly and offer practical solutions
Core Competencies
- Operational Excellence: Continually delivering and improving excellence for all clients and customers.
- Client and Customer Focus: Add value to client/customer adhere to Treating Customers Fairly principles and operate as a true business partner.
- Communication: Communicate clearly and concisely tailoring content and style with ability to make a positive impression on others.
- Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals.
- Performance Focus: Demonstrate energy and enthusiasm takes ownership delivers results and improves personal performance.
Required Experience:
Unclear Seniority
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
