Customer Service Advisor

Were looking for a confident and customer-focused Customer Service Advisor to deliver exceptional after-sales support for our clients and their customers.

If you thrive on helping people solving problems and creating positive experiences for your team as well as customers and clients youll feel right at home in this fast-moving service-driven environment.

In this role you will handle service requests communicate with clients and their customers maintain clear contact across multiple channels and keep customer records accurate and up to date.

Working as part of our Claims Department you will play a key part in ensuring every interaction is handled professionally courteously and in a way that exceeds expectations. Youll be responsible for providing outstanding after-sales care ensuring that customer queries and claims are processed efficiently and effectively.

You will also:

• Communicate clearly and professionally with internal teams clients and customers via phone email and systems
• Maintain and update operational databases and bespoke client systems with accuracy and attention to detail
• Build and maintain strong knowledge of service agreements processes and products
• Make confident decisions to achieve the best outcomes for customers and clients
• Support team performance by collaborating and assisting colleagues during busy periods
• Contribute to continuous improvement by embracing new processes and ways of working

For further details about the role please refer to the More Information button or via : Youll Bring

Youll make confident decisions support your colleagues and bring a proactive can-do attitude to every interaction.

Your ability to stay organised informed and professional will help you shine. Youll take ownership of your performance maintain high standards and always look for ways to improve the service you provide.

Were looking for someone who:

• Has strong communication and customer engagement skills
• Is highly organised with excellent attention to detail
• Demonstrates problem-solving ability and sound decision-making
• Works collaboratively and supports others in achieving team goals
• Is confident using Microsoft Office and internal systems
• Has GCSE Maths and English (or equivalent)
• Is motivated to learn develop and grow within the role

Youll be part of a supportive team that values high standards collaboration and continuous improvement. We encourage personal growth knowledge sharing and professional development with opportunities to support training and coaching within the team over time. With a strong focus on company culture and delivering excellent service this is a role where your customer-first mindset truly makes an impact.

Starting at 25610 rising to 26000 after successful completion of probation.

Alongside salary and pension youll enjoy:

• 24/7 GP access for you and your household
• Discounts on cinema tickets major retailers and national brands
• Career development and progression opportunities
• Employee of the Month awards and celebratory events
• Onsite Mental Health First Aid support
• Staff socials wellbeing initiatives and charity fundraising
• Free onsite parking (locationdependent) and excellent transport links
• Employee Assistance Programme for counsellingfinancial and legal support

If the description fits you and you are still interested in applying please send your CV and cover letter to: or through our careers page/jobs boards. The Closing date for applications is 25th September 2026. However we may look to close the advert if we have filled the role prior to this date. We are unable to offer relocation packages or support visa As this is an onsite role must be able to commute to and from the Head Office Address in Weston-super-Mare on a daily basis.

Agencies: We have an extensive PSL list please do not contact the recruitment team by their indvidual email accounts. Should we need support we will look to use our supportive partner list.