Customer Service Advisor
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Job Summary
Job Title: Customer Service Advisor - Contact Centre
Salary: 26556 - 28764 per annum
Grade B
Permanent Contract
37 Hours per Week
About the Role
Were looking for a friendly reliable Customer Service Advisor to join our Contact Centre to support residents with enquiries on environment health planning rent accounts and other local services.
Youll handle inbound calls provide accurate information resolve queries and ensure customers receive a helpful timely service.
What We Are Looking For
We are looking for someone who has:
- Strong communication skills
- Attention to detail
- A calm customer-focused approach are essential.
- Training is provided.
DBS Check: Not Required for this post
Benefits of Working with Us
At Thurrock Council we value our employees and offer a comprehensive benefits package including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employeeassistanceprogramme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only):30th July 2026
Closing Date (Internal & External):16th August 2026
Interview Date: To Be Confirmed
Additional Information
Should you have any queries about the post or interview process please contact Lorraine Gay Team Leader by email
To view the Job Profile and Person Specification please follow the link below:
Required Experience:
Unclear Seniority
About Company
Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves lin ... View more
