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Customer Service Advisor
Job Location:
Yearly Salary:
Posted:
3 October 2026 (15 hours ago)
Posted:
Application Deadline:
31 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
CUSTOMER SERVICE ADVISOR
ERDINGTON BIRMINGHAM 32000 BASIC 38000 OTE UP TO 45000 TOTAL EARNING POTENTIAL 1 IN 4 SATURDAY MORNINGS
A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.
THE OPPORTUNITY
Were looking for a confident and organised Service Advisor to join an established automotive aftersales team in Erdington. Youll be responsible for managing customers throughout the service and repair process working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.
THE ROLE
WHAT WERE LOOKING FOR
Youll need
It would be great if you also have
THE PEMBROOK DIFFERENCE
We keep things straightforward. Youll get a clear understanding of the opportunity the package and whats involved with support from the Pembrook team throughout the process.
INTERESTED
If this sounds like the right opportunity for you apply today and a member of the Pembrook team will be in touch for a confidential conversation.
Well take it from there.
ERDINGTON BIRMINGHAM 32000 BASIC 38000 OTE UP TO 45000 TOTAL EARNING POTENTIAL 1 IN 4 SATURDAY MORNINGS
A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.
THE OPPORTUNITY
Were looking for a confident and organised Service Advisor to join an established automotive aftersales team in Erdington. Youll be responsible for managing customers throughout the service and repair process working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.
- 32000 basic salary
- 38000 OTE
- Potential to earn up to 45000 including service-plan earnings
- 1 in 4 Saturday mornings
- Weekday hours to be confirmed
- Customer-facing automotive aftersales environment
THE ROLE
- Manage customer bookings and service appointments
- Keep customers updated throughout the service and repair process
- Liaise closely with technicians and the workshop team
- Explain recommended work repairs and costs clearly to customers
- Maintain accurate customer and vehicle records
- Identify and discuss appropriate additional aftersales opportunities
WHAT WERE LOOKING FOR
Youll need
- Previous experience as an Automotive Service Advisor or in a similar aftersales role
- Excellent customer service and communication skills
- Strong organisation and attention to detail
- Confidence discussing vehicle repairs servicing and associated costs
- The ability to work effectively with workshop and technical teams
It would be great if you also have
- Main-dealer automotive experience
- Experience using a dealership DMS
- Previous experience with service plans
- A good understanding of workshop and aftersales operations
THE PEMBROOK DIFFERENCE
We keep things straightforward. Youll get a clear understanding of the opportunity the package and whats involved with support from the Pembrook team throughout the process.
INTERESTED
If this sounds like the right opportunity for you apply today and a member of the Pembrook team will be in touch for a confidential conversation.
Well take it from there.
Required Experience:
Unclear Seniority
About Company
An Automotive and Construction recruitment company built on our core values are based on integrity and professionalism
