Customer Service Advisor

Customer Service Advisor

Wiltshire College & University Centre Lackham Campus

Do you have experience delivering excellent customer service supporting customers students or colleagues and are looking for a role that offers greater stability purpose and worklife balance Or do you come from a retail hospitality contact centre administration or customer-facing background and want to use your skills in a rewarding educational environment

Based at our stunning Lackham Campus set within 500 acres of beautiful Wiltshire countryside youll work in a unique environment that combines outstanding customer service with one of the regions leading educational settings. The campus is home to exceptional specialist Land Based facilities supporting a wide range of curriculum areas including agriculture animal management equine studies horticulture and countryside management.

If youre ready to step away from unpredictable shift patterns sales-driven targets or high-pressure customer service environments this is your opportunity to join a supportive organisation where helping people is at the heart of what you do.

Join Wiltshire College & University Centre and become a key part of the customer experience providing professional friendly and efficient support to students visitors staff and external stakeholders while building a rewarding career in education.

What We Offer

Salary: 15387 rising to 15710 per year (Full Time equivalent 25304 - 25835 per year)

Contract Type: Permanent Part Time 22.5 hours per week (Monday to Friday) 52 weeks per year

Outstanding Benefits

Local Government Pension Scheme a secure long-term investment in your future
Generous Holiday Entitlement 30 days pro rata paid annual leave plus 8 pro rata paid bank holidays
College closure and wellbeing days including a 2-week pro rata paid Christmas closure
Employee Assistance Programme 24/7 confidential wellbeing legal and financial support
Free On-Site Gyms available across multiple campuses
Lifestyle Discounts savings on retail technology travel and leisure
Cycle-to-Work Scheme stay active while saving money
Professional Development ongoing training and career development opportunities
Additional Perks discounted meals hair & beauty services and reduced attraction entry

A stable people-focused role with benefits that support both your career and your wellbeing.

What Youll Do

Deliver a professional welcoming and efficient front-line customer service experience for students staff visitors and external enquiries

Respond to customer enquiries in person by telephone email and online channels ensuring a high standard of service

Provide information and guidance on courses admissions enrolment facilities and college services

Support student admissions enrolment and administrative processes ensuring records are accurate and up to date

Resolve customer queries effectively escalating complex issues where appropriate

Work collaboratively with colleagues across campuses and departments to ensure customers receive the support they need

Maintain accurate records and contribute to continuous improvement of customer service standards

What Youll Bring

A Literacy and numeracy Level 2 qualification (GCSE A-C or equivalent)

Experience in a customer service reception administration retail hospitality or other customer-facing role

Excellent communication and interpersonal skills with the ability to build positive relationships

Strong organisational skills and attention to detail

Confidence using IT systems and managing multiple enquiries effectively

A calm professional and solution-focused approach

Experience within an educational environment is desirable but not essential

(or equivalent customer service experience that you are keen to develop further within the education sector)

Why Choose This Path

Continue using your customer service and people skills without:

Unsociable shift patterns and weekend-heavy schedules

Sales-focused targets and commission pressure

Limited opportunities for development and progression

A role where you can make a genuine difference every day support learners on their educational journey and enjoy the security and benefits of working within a respected educational institution.

Make a move that truly pays off

If youre ready for a secure rewarding and people-focused role where excellent customer service helps transform lives through education wed love to hear from you.

Closing Date: 28/06/26

Interview Date: 13/07/26

Please note:

Your Application Form will be shortlisted against how your skills qualifications and experience match the Essential and Desirable points on the Person Specification for this role locatedat the bottom of this pageas a downloadable document.

Vacancies may close early if sufficient applications have been received; therefore we would encourage you to submit your application as soon as possible.

Safer Recruitment

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in Keeping Children Safe in Education. This involves conducting enhanced DBS checks including checks against the childrens barred list and other employment verifications including an online presence review for shortlisted candidates.

We embrace diversity recognising the valuable perspectives ideas knowledge and cultures individuals from different backgrounds bring. Committed to safeguarding we expect all staff and volunteers to share this commitment.

As a Disability Confident Employer we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.

INDHIGH

Wiltshire College & University Centre stands as the largest provider of further and higher education in Wiltshire significantly contributing to the local economy by equipping individuals with essential skills for success. Our diverse curriculum spans from Level 1 to Level 6 and we operate across four main campuses located in Trowbridge Chippenham Salisbury and Lackham which specialises in land-based education.

We offer a wide array of apprenticeships along with full-time part-time and university-level courses. Notably our Castle Combe circuit facility is the UKs first trackside motorsport engineering training centre dedicated to our Motorsport Engineering programs.