Customer Service Advisor

At Legal & General we help our customers protect the things that matter most. Were looking for Customer Service Advisors to join our Life Customer Services team in Cardiff supporting customers through important life events and helping them get the most from their policies.

Whether youre an experienced customer service professional or looking to build a long-term career well provide the training support and development you need to succeed.

Salary 24720. 

What youll be doing:

• Taking inbound calls from Life Insurance customers
• Supporting customers through important life events and policy changes
• Reviewing customer needs and identifying appropriate solutions
• Updating customer records accurately across internal systems
• Delivering fair and positive customer outcomes
• Collaborating with colleagues and specialist teams to resolve enquiries
• Following regulatory requirements and internal processes
• Contributing ideas that improve customer experiences and team performance

Who were looking for:

• Excellent communication and listening skills
• A professional and confident telephone manner
• A passion for delivering great customer service
• Strong team-working skills
• A willingness to learn and develop new skills
• Good attention to detail
• Confidence using multiple systems and technology
• A positive and customer-focused approach

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time