Customer Service Adviser

Job Title - Customer Service Adviser

Location - Trax Park Doncaster

Salary and Benefits- 27715 plus 33 days holiday (including bank holidays) pension life assurance employee assistance programme wellbeing support and flexible benefits including cycle to work scheme.

About the Role

Were looking for aCustomer Service Advisor to join our team in this key role youll be the first point of contact for a portfolio of our Customer Accounts helping to resolve queries process orders and ensure were delivering exceptional service.

Through effective relationship management you will support the customer by handling pricing delivery information and order processing from end to end. You will be responsible for driving customer satisfaction managing key customer inquiries and collaborating with departments across the business to troubleshoot issues and handle complaints professionally.

Youll work closely with internal teams to ensure swift problem resolution within agreed SLAs. You will also be responsible for maintaining accurate records recognising patterns in service failures and supporting business improvement activity to design and implement processes that maximise operational performance and improve customer engagement.

If you enjoy problem-solving working in a collaborative environment and making a real impact on the customer experiencethis role is for you.

About You

• We are looking for someone with previous experience in a customer service or support role ideally gained within a fast-paced transactional environment.
• You will be a strong communicator with excellent interpersonal skills enabling you to build collaborative relationships and deliver high-quality customer-focused solutions.
• An understanding of the rail or logistics sector alongside experience working with e-commerce or B2B customer platforms would be a distinct advantage.
• You will have a proven ability to meet tight deadlines and have great organisation and time-management skills.
• A strong contract and commercial awareness including knowledge of commercial terms and conditions will also be highly beneficial.
• You will possess English and Maths GCSEs (or equivalent) backed by good analytical skills to effectively understand and interpret data.
• Confident IT skills are essential particularly a strong working knowledge of Google Workspace and SAP.

We are a supply chain performance improvement partner. We Design Make Move and Improve components in our customers supply chains keeping their operations and assets moving and working better for longer. Through our commitment to continuously driving operational efficiencies we improve performance - saving time cost and carbon. Our ambition is to be the driving force behind efficient resilient and sustainable supply chains.

Equality Diversity and Inclusion

We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible inclusive and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether its your age disability neurodiversity gender identity family status or any other characteristic that makes you you - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process please let us know. We are here to support you.

Required Experience:

Unclear Seniority