Customer Service Administrator (Full-time) Riccarton, Edinburgh

Scottish Woodlands Ltd is a leading forestry management company with a long tradition of serving forest owners and investors in Scotland and the rest of the UK. We provide a comprehensive range of forest estate and land-related services underpinned by our in-depth market experience knowledge base and commitment to quality. The business is largelyemployee owned and this encourages a dedication and commitment to the highest standards of professionalism and customer focus. Our aim is to understand each clients specific objectives and then to provide a service which is both flexible and personal.

We currently have an excellent opportunity for an enthusiastic and motivated Customer Service Administrator to join our Landscaping team based in Edinburgh. Working as part of the Landscaping department you will play an essential role in providing first line support and assistance to our addition you will also be responsible for the smooth and organised running of the customer service processes as well as other administrative tasks.

Applicants should have previous experience in a customer service environment ideally within the Property Factor sector. The successful candidate will be proactive positive and professional with a strong work ethic and a commitment to delivering excellent service. You will be a confident team player who can also work independently using your initiative to provide effective support across a busy office environment.

Applicants must be proficient in Microsoft Office applications particularly Word Excel and Outlook and possess excellent interpersonal communication and organisational skills. Experience with CPL Software would be advantageous. The role requires the ability to manage and prioritise a varied administrative workload maintain attention to detail and communicate effectively with colleagues clients/residents and stakeholders at all levels.

Prior to commencing employment with Scottish Woodlands Ltd you will be required to evidence your right to work in the UK. Scottish Woodlands is unable to sponsor candidates for this role. Therefore applicants will not be eligible to apply for and secure a Skilled Worker Visa. Only candidates who can demonstrate an alternative right to work in the UK will be eligible for this role.

Benefits Package

In return Scottish Woodlands offers an attractive salary and benefits package commensurate with experience. This includes pension scheme life assurance permanent health insurance private healthcare and the opportunity for share equity participation. The company has a unique structure and is 80% owned by staff. Applicants also have excellent personal and career development opportunities open to them and will be part of a highly professional and motivated team. For more information on working with Scottish Woodlands or for details of information gathered during our recruitment process please see our Job Applicant Privacy Notice.

Application Process

All applications should be made online through our applicant tracking system. Please note as part of the application process you will be required to upload your CV cover letter and any relevant qualification certificates.

If you have any questions relating to the role or our application process please email: emailprotected.

We are an equal opportunities employer

Closing Date: 20th November 2026