Customer Service & Acquisitions Lead
Job Location:
Colchester - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Generate new customer leads through research referrals networking events and digital channels.
- Build and manage a pipeline of prospective customers.
- Contact potential customers and identify suitable service solutions.
- Convert qualified leads into new customers.
- Support the achievement of customer growth and acquisition targets.
- Deliver a professional and responsive customer experience.
- Manage customer enquiries complaints and service requests.
- Act as a key point of contact for customers.
- Build and maintain positive customer relationships.
- Contact customers regarding contract renewals and available options.
- Support customer retention and satisfaction initiatives.
- Set up new customer accounts.
- Raise invoices and process customer payments.
- Maintain accurate customer records and account information.
- Reconcile payments received through various payment methods.
- Support credit control activities and follow up on outstanding payments.
- Coordinate customer departures and equipment returns where required.
- Produce reports and dashboards relating to customer performance and acquisition activity.
- Monitor service delivery and customer growth metrics.
- Analyse customer data and identify areas for improvement.
- Support audit requirements and compliance activities.
- Assist with business planning scheduling and service improvement initiatives.
- Work closely with operational finance and marketing teams.
- Contribute to process improvements and service enhancements.
- Assist with meeting coordination and business administration.
- Support the development of efficient customer service and acquisition processes.
- Experience in Customer Service Customer Success Account Management Sales Support Business Development or a similar role.
- Strong customer relationship management skills.
- Excellent communication and interpersonal skills.
- Experience handling customer enquiries and resolving issues.
- Strong administrative and organisational abilities.
- Proficiency in Microsoft Office particularly Excel and Word.
- Experience working with data spreadsheets and reporting information.
- Ability to manage multiple priorities and deadlines.
- Ability to work independently and as part of a team.
- Proactive and customer-focused approach.
- Experience within telecommunications broadband digital technology utilities or a similar sector.
- Experience with customer onboarding processes.
- Experience with invoicing payments and account administration.
- Knowledge of customer acquisition and lead generation techniques.
- Experience producing management reports and performance data.
- Understanding of process improvement and service development.
- Customer-focused and approachable.
- Confident communicator.
- Strong relationship-building skills.
- Results-driven and target-focused.
- Highly organised and detail-oriented.
- Problem-solving mindset.
- Ability to work collaboratively across teams.
- Flexible and adaptable approach.
- Strong administrative and analytical skills.
- 19.23 per hour (Umbrella)
- 3 Month Contract
- Location: Colchester
- Minimum 4 Days Per Week Office-Based
- Bi-weekly Pay
- Opportunity to join a growing digital connectivity business.
- Varied role covering customer service account management lead generation onboarding and reporting.
- Excellent opportunity for candidates with Customer Service Sales Support Business Development Account Management or Customer Success experience.
Required Skills:
Essential Requirements Experience in Customer Service Customer Success Account Management Sales Support Business Development or a similar role. Strong customer relationship management skills. Excellent communication and interpersonal skills. Experience handling customer enquiries and resolving issues. Strong administrative and organisational abilities. Good Microsoft Office skills particularly Excel and Word. Experience working with data spreadsheets and reporting information. Ability to manage multiple priorities and deadlines. Ability to work independently and as part of a team. Proactive and customer-focused approach. Desirable Requirements Experience within telecommunications broadband digital technology utilities or a similar sector. Experience with customer onboarding processes. Experience with invoicing payments and account administration. Knowledge of customer acquisition and lead generation techniques. Experience producing management reports and performance data. Understanding of process improvement and service development. Skills & Competencies Customer-focused and approachable. Confident communicator. Strong relationship-building skills. Results-driven and target-focused. Highly organised and detail-oriented. Problem-solving mindset. Ability to work collaboratively across teams. Flexible and adaptable approach. Strong administrative and analytical skills. Whats on Offer 19.23 per hour (Umbrella) 3 Month Contract Location: Colchester Minimum 4 Days Per Week Office-Based Bi-weekly Pay Opportunity to join a growing digital connectivity business. Varied role covering customer service account management lead generation onboarding and reporting. Excellent opportunity for candidates with Customer Service Sales Support Business Development Account Management or Customer Success experience. Applications are particularly welcomed from candidates with experience as a Customer Service Lead Customer Success Executive Account Manager Business Development Executive Sales Support Officer Customer Experience Officer Client Relationship Manager or Customer Service Coordinator.
