Customer Sales Advisor Outbound (Hybrid)

Make the Move This Summer D&G Outbound Sales

A role where ambition meets opportunity

Salary: 25506 per year plus average additional earnings of 8000 per annum
Contract: Permanent full time with a fixed weekly shift pattern
Location: Hybrid a blend of Nottingham office and home working giving you the opportunity to collaborate in person learn from experienced colleagues and stay connected as part of a high-performing team

Start date: Monday 3rd August 2026

Join us at an exciting time and be part of a brandnew enhanced training launch.

Your time in the office is designed to support your development giving you access to on-the-spot coaching peer support and the opportunity to learn directly from experienced colleagues in a collaborative environment.

Domestic & General is the UKs leading specialist warranty and insurance provider protecting millions of household products for over 9 million customers each year. We work in partnership with some of the worlds most trusted manufacturers and retailers and were continuing to grow both in the UK and globally.

For consecutive years weve been proud to be recognised as a Great Place to Work thanks to our inclusive culture strong sense of purpose and commitment to our people.

If you enjoy meaningful conversations working towards clear goals and being supported to succeed youll feel right at home as a Customer Sales Advisor at D&G.

This is a fastpaced rewarding role where quality matters just as much as results. Youll be supported to build confidence resilience and capability while always keeping our customers at the heart of what you do.

Who were looking for

• Selfdriven
  You enjoy working in a sales environment where achieving the right outcomes for customers goes handinhand with meeting targets and FCA requirements.
• Empathetic and a great listener
  You take the time to understand customer needs helping you recommend suitable products and build genuine trust.
• Resilient and adaptable
  Youre comfortable working in a regulated highenergy environment. When challenges arise you stay positive adapt your approach and keep learning.
• Curious with a growth mindset
  Youre open to learning about new products processes and compliance updates helping you consistently deliver great customer outcomes.
• Clear and confident communicator
  You explain things simply and transparently avoiding jargon and ensuring customers fully understand their options.
• Comfortable working independently
  Youre motivated organised and able to work autonomously within a hybrid role.

How will you contribute

As an Outbound Sales Advisor working on a hybrid basis you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.

You will be part of a supportive team that values your efforts and celebrates your success fostering an environment where your contributions are recognised and appreciated.

Whilst challenging it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service all within a supportive and rewarding atmosphere that encourages professional growth and development.

Working hours

• Monday to Thursday: 10:30am 7:00pm
• Friday: 9:00am 5:30pm
• 2 15minute breaks and a 30minute lunch break

Training and onboarding

To help you get the very best start with us your first six weeks are carefully structured to support your learning and confidence.

The first two weeks will focus on immersive training after which youll transition into Gradbay where youll continue developing your skills with ongoing support from your team and leaders.

To fully benefit from the training programme attendance at our Nottingham office is required on the following dates:
Week 1: Monday 3rd Tuesday 4th and Wednesday 5th August
Week 2: Monday 11th Tuesday 12th and Wednesday 13th August

Spending this time in the office allows you to build strong relationships early gain real-time feedback and learn alongside your peers helping you build confidence faster and set you up for long-term success.

Following training during Gradbay you will work from the office on Tuesdays and Wednesdays with the remainder of the week spent working from home as part of our hybrid approach. These in-office days are designed to keep you connected supported and continuously developing as part of your team.

The Benefits of joining Domestic and General

• Starting salary of 25506
• Average Bonus Earnings of8000 per annum earned through a combination of strong sales performance excellent customer service and call quality.
• Personal and Professional growth is encouraged with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Hybrid working with dedicated in-office time to support development collaboration and performance
• Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Our recruitment process

Apply via Workday A 15minute introductory call with our Talent Acquisition team Online virtual assessment Microsoft Teams interview and calllistening exercise Job offer and preemployment checks IT equipment delivery and setup ahead of day one

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process please get in touch at and our team will do our best to help.

Please note that we have a thorough referencing process which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Dont hesitate submit your application and up to date CV or Resume now!

Domestic & General are an equal opportunities employer which means we treat people fairly. We view all applications equally regardless of gender colour ethnic background religion disability age sexual orientation gender reassignment or marital/family status. We also have a thorough referencing process which includes credit and criminal record checks.