Customer Safety Administration Apprentice

Customer Safety Administration Apprentice

Role Purpose

Youll be joining our Customer Safety team as an Administration Apprentice supporting the delivery of compliance and safety programmes that keep our customers safe. This role offers hands-on experience across our key compliance areas Gas Electrical Water Hygiene Fire Asbestos and Lifts collective known as The Big 6. Youll work alongside experienced professionals learning how we manage safety contracts analyse data and support projects across our homes.

What you will be doing as an Assets Apprentice........

• Providing administrative support to Strategic Managers Contract Delivery Officers and Technical Officers across the Big 6 compliance areas
• Helping co-ordinate contractor activity including appointment bookings letter generation and follow-ups
• Updating internal systems and databases such as our CRM QL SharePoint and compliance trackers with key contract customer and safety data
• Supporting with meeting organisation agenda setting and minute-taking
• Assisting in the preparation and distribution of reports presentations and compliance packs
• Handling day-to-day queries from internal teams and external partners in a professional and helpful manner
• Supporting access coordination scheduling and customer liaison activities
• Helping to maintain accurate digital records for audits certifications and safety documentation
• Participating in team meetings site visits and project activity across the department
• Reflecting on your learning and completing all apprenticeship-related assignments and activities

What you will need:

• Curious can-do attitude and a desire to make a difference
• Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
• Excellent written and verbal communication skills
• Keen eye for detail and good organisational skills
• GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
• Comfortable using Microsoft Office tools (Outlook Word Excel)
• A clean UK driving licence and access to a car would be desirable
• Ability to work as part of a team as well as using your own initiative and time management skills to deliver tasks on time
• Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy Health and Safety Policy and Safeguarding Policy

What were looking for:

• Someone who wants to build a career with purpose
• A team player who brings a positive helpful attitude
• Someone open to learning and developing their skills and experience
• A good listener who takes pride in detail and follow-through
• Someone who is motivated by improving peoples lives

What youll get in return:

• A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
• Full equipment to help you perform best at your role
• Dedicated time each week for studying and learning
• Mentorship and line management from senior professionals
• A warm inclusive team where your ideas and growth matter
• Opportunities to shadow across the business and contribute to the social housing sector
• Access to our Growing Greatness talent programme including workshops networks and development activities

• Support from our Emerging Talent and Development Specialist which will include reviews check-ins and the opportunity to discuss your progress

INDMED

Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a wide-range of services and promoting partnership work to create vibrant sustainable communities.

You can find details of our story our vision and our values here.

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.