Customer Representative Edgware

Making a meaningful difference for our customers every day

As a Customer Representative you will make a real impact from day one.

Youll be a key part of the branch team. Supporting customers in person over the phone and online. Youll help with everyday transactions answer queries and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same and youll be trusted to adapt your approach to meet the needs of different customers and situations.

While other banks continue to close branches weve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030 giving customers a choice in how they bank. Were also the last branch on the high street in 148 towns which means our Customer Representatives play a local role for customers and communities.

We exist to do whats right for customers taking the time to listen offering trusted guidance and supporting people through everyday banking moments and lifechanging decisions.

When youre inspired by fairer finances passionate about making a meaningful difference and truly care about customers youre one of us. An advocate for positive change.

Where youll be working

Were looking for a Customer Representative for our branch in Edgware Middlesex.

This role is a permanent position working full-time 35 hours per week Monday to Saturday.

Youll need to be within a 45-minute commute of the branch youre applying to work in.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.

We may close this advert early if we receive a high volume of suitable applications.

What youll be doing

Youll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch speak to us over the phone or use our digital services youll be there to support them with care clarity and confidence.

As a Customer Representative you will:

• Welcome customers into the branch and take the time to understand their needs and offer trusted friendly help with their banking

• Handle a range of transactions and queries accurately while keeping customer needs security and fairness front of mind

• Guide customers through banking products and services that are right for them helping them to manage their money with confidence

• Work closely with colleagues within a busy branch environment supporting one another to deliver excellent customer service even at peak times

• Take responsibility for doing things the right way. Following processes spotting potential issues and escalating concerns where needed to protect customers and Nationwide

Above all youll play a vital role in keeping face to face banking meaningful and accessible on the high street helping customers to feel supported respected and confident in their banking.

About you

Were proud of our branches and the service they provide to our customers.The experts at Moneyfacts agree and have named Nationwide as the 2026 Branch Network of the Year.

Our Customer Representatives deliver simply brilliant experiences for our customers. You dont need experience in banking but experience or a passion to work in a customer service environment will help you thrive.

You should be able to show how:

• You take pride in helping customers feel confident supported and listened to even when things are busy or complex

• You bring patience empathy and strong people skills to fully understand our customers banking needs

• Youre comfortable working in a fast-paced environment where priorities can shift and no two interactions are the same

• You stay calm under pressure adapt quickly and approach change with a positive mindset

• Youre confident using technology and are digitally savvy

• You enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team

• You communicate clearly and naturally with people and can confidently guide customers face to face on the phone and through our digital services

• You take ownership to get things done and act with care and integrity to protect our customers and their money

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel - We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

The extras youll get

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

• 25 days holiday per year which increases over time to 30. Plus you can buy up to 10 extra days each year giving you even more choice

• Wellhub access for a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year to support causes that matter to you

• Ongoing training and development to grow your skills and build a rewarding career in banking

• An annual performance related bonus to recognise the impact you make

• Access to private medical insurance helping you look after your health and wellbeing

• A highly competitive pension to help you build a strong foundation for retirement

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• A great selection of additional benefits through our salary sacrifice scheme

• London top up payment of 2093 per annum pro rata

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

At Nationwide youll be trusted to make a meaningful difference for customers and communities every day. If youre inspired by fairer finances passionate about helping people and ready to grow in a role that truly matters youre one of us. Click the Apply Now button attach your current CV and answer a few quick questions.

Once weve received your application well invite you to an online assessment where youll receive a link to our candidate hub. Youll need to complete the online assessments within 48 hours of applying. This includes a situational judgement test checking and numerical assessments.

Our hub also provides guidance and tips from our colleagues to help you understand more about a rewarding career at Nationwide.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Werenot just guided bydataweredriven by the real experiences of our Disability Confident Level 3 Leader the highest level.

Thatswhywereconstantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needswerehere to support you need anyadditionalsupport throughout your application journey email our team atRecruitment Support.

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