Customer Quality Specialist

Our Quality Engineering team serves as the critical link between design manufacturing and customer delivery. We go beyond traditional inspection embedding quality into every stage of the product lifecycle to build enduring confidence with customers and stakeholders. Through a proactive prevention-focused mindset and data-driven decision-making we strengthen capability reduce risk and deliver measurable operational and business improvements while maintaining the highest standards of safety reliability and performance.
*Due to National Security you must hold a UK passport for Security Clearance (SC) as UK EYES ONLY rules apply*

As a Customer Quality Specialist you will play a pivotal role in bridging the gap between our manufacturing teams and our customers. You will ensure that quality concerns are investigated effectively and communicated with the transparency and professionalism our clients expect. Working alongside experienced quality professionals you will gain exposure to complex engineering projects while building your expertise in quality assurance structured root cause analysis (RCA) customer engagement and continuous improvement.

This is a great opportunity for an early-career engineer or quality professional eager to build a long-term career within a highly regulated manufacturing environment.

Key responsibilities

• Customer Investigations:Support customer-facing quality investigations helping to identify root causes and coordinate effective corrective actions.
• Quality Planning:Assist in developing and maintaining quality plans that ensure products and processes meet customer regulatory and industry requirements.
• Cross-Functional Collaboration:Partner with manufacturing engineering procurement project management and commercial teams to resolve quality challenges and ensure alignment.
• Documentation & Reporting:Contribute to customer reports quality documentation and project updates ensuring all information is accurate timely and communicated professionally.
• Data Analysis:Analyze quality performance data to help identify trends emerging risks and opportunities for process improvement.
• Problem-Solving:Participate in structured root cause investigations using methodologies such as 5 Whys Fishbone (Ishikawa) and Pareto Analysis.
• CAPA Management:Support the implementation and verification of Corrective and Preventive Actions (CAPAs) ensuring actions are effective and documented.
• Audit Support:Assist with internal and external audits helping to maintain ongoing compliance with the sites Quality Management System (QMS).
• Continuous Improvement:Promote a culture of quality by sharing best practices and supporting improvement initiatives across the business.

Essential candidate requirements

• Education:Bachelors degree in mechanical Manufacturing Aerospace or a related engineering discipline.
• Experience:Proven experience within a manufacturing engineering or quality-focused environment (gained via employment placement year apprenticeship or a graduate program).
• Quality Foundations:Working knowledge of quality management principles and manufacturing processes.
• Problem-Solving:Foundational understanding of root cause analysis and structured problem-solving techniques.
• Standards:Familiarity with ISO 9001 or comparable quality management standards.
• Analytical Ability:Strong analytical skills with the ability to interpret data and identify performance trends.
• Communication:Excellent written and verbal communication skills; capable of engaging effectively with both technical and non-technical stakeholders.
• Organization:Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• You must hold a UK passport for Security Clearance (SC) to be considered for this role and a full UK driving licence. Please note we are unable to provide visa sponsorship for this position.

Desired

• Customer Quality:Experience supporting customer-facing quality activities within a manufacturing or engineering setting.
• Auditing:Exposure to audit preparation or active participation in internal quality audits.
• Risk Management:Familiarity with Failure Mode and Effects Analysis (FMEA).
• CAPA:Working understanding of Corrective and Preventive Action (CAPA) processes.
• Improvement Training:Six Sigma Green Belt certification or equivalent continuous improvement training.
• Professional Mindset:A proactive approach to learning a passion for problem-solving and a strong collaborative spirit.

What We Offer

At GE Vernova we invest in your long-term success and wellbeing through a comprehensive flexible benefits package designed to support what matters most to you.

Our Total Rewards includes competitive compensation a performance-related bonus flexible pension with a 10% employer contribution employer-funded private health insurance income protection and life assurance. We support your time to recharge with 26 days of holiday plus bank holidays.

Through our Flex Choice programme you can take advantage of corporate benefits such as buying and selling holiday a cycle-to-work scheme financial planning critical illness insurance personal accident cover dental cover the option to add family to a private health scheme and travel insurance.

Why Join Us

Join us at a pivotal time as we modernise our manufacturing capability and shape the future of quality across our Rugby operation. This is an opportunity to influence strategy lead meaningful change strengthen digital capability and make a lasting impact on the performance reliability and integrity of products used in critical applications worldwide.