Customer Operations Executive

Are you a natural communicator who loves helping people

Were looking for a friendly proactive individual with excellent customer service skills to join our customer service this role youll play a key part in each customers journey from their first questions about who we are to helping them get set up with full fibre and supporting them through installation.

Reporting to the Customer Operations Team Leader youll handle customer queries across phone email and web chat ensuring every customer receives a simple smooth and positive experience. As we aim to be available when our customers need us your working pattern will include some early evening shifts (to be discussed) shared across the wider team.

What Youll Be Doing

• Responding to enquiries from potential customers via phone email or web chat understanding their needs and recommending the best products.
• Keeping customers fully updated throughout their onboarding process including scheduling installations and creating accurate customer accounts.
• Managing your customer pipeline in line with performance targets while delivering an exceptional service experience.
• Providing tailored support to customers who need extra guidance until their fibre service is successfully up and running.
• Working closely with teams such as Finance and Field Engineering to ensure a seamless onboarding journey.
• Assisting with responses to customer interactions across our social media channels.

What Youll Need

• A customer-first mindset and a passion for creating positive experiences.
• Previous experience in a customer-facing role (retail hospitality office-based or similar).
• Strong teamwork skills youll be part of a small supportive team working towards shared goals.
• Flexibility to work a full-time shift which includes some early evening finishes (8pm) and with occasional Saturdays 95.

Required Experience:

IC