Customer Marketing Specialist Personalised Offers

Role:Customer Marketing Specialist - Personalised Offers
Contract:Fixed-Term - end date January 2027
Location:Nottingham Beeston
Recruitment Partner:Shannon Linton

Are you ready to make a difference Join Boots as aCustomer Marketing Specialist - Personalised OffersinNottingham Beeston!

Sitting within the Customer Marketing team youll be responsible for developing the personalised marketing plan rewarding our Advantage Card customers with exciting offers. Reporting to the Marketing Manager youll work cross functionally with internal and external stakeholders to deliver the best customer communications whilst driving real commercial results. Its a busy role that requires a customer focused mind-set strong communication skills attention to detail and great organisation.

In this busy and rewarding role you will report to the Marketing Manager and collaborate with both internal and external stakeholders to deliver impactful customer communications. Your focus will be on driving real commercial results while ensuring our customers feel valued and engaged.

• Support and deliver the personalised offers plan for the Boots app providing targeted and relevant offers to our growing customer base.

• Champion the Boots Advantage Card and app ensuring alignment on the role of personalised offers.

• Manage multi-channel communications (Email App Events) to highlight strong offers delivered to customers.

• Drive KPI performance including channel engagement and incremental sales.

• Review and assess commercial/customer impact defining opportunities for improvement.

• Strong background in marketing ideally with experience in CRM digital communications.

• A creative mindset with a customer-first and analytical approach.

• Excellent relationship-building skills with both internal and external stakeholders.

• Exceptional attention to detail and organisational skills able to juggle multiple tasks effectively.

• Strong communication skills and a flexible attitude towards new challenges.

• Experience in managing marketing campaigns across various channels.

• A passion for customer engagement and loyalty programmes.

At Boots we believe in your potential. Youll have opportunities for career development and growth supported by a culture that values learning and progress.

Rewards designed for you:

• Boots Retirement Savings Plan (up to 6% company contribution)

• Generous employee discounts for you and a family member

• Enhanced maternity/paternity/adoption leave pay

• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

• Flexible benefits schemeincluding options for additional holiday discounted gym membership life assurance and much more.

Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.

A bit about us:
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Whats next
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.
Be brilliant with Boots.