Customer Integration Manager

Are you passionate about technology customer experience and solving problems collaboratively Were looking for a customer focused Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions helping to deliver smooth integrations improved efficiency and an exceptional customer experience.

Working closely with customers IT teams operations and commercial stakeholders youll play a key role in onboarding testing supporting and continuously improving our digital and e-commerce solutions.

Were not here to sell you a job. Were here to invite you into a culture that values curiosity celebrates diverse perspectives and believes that great leadership starts with listening.

If youre passionate about collaboration building strong relationships and delivering results with accountability and clear communication this is your opportunity to make a real impact.

Heres a list of some of our perks but what really sets us apart is the way we work together. Were big on trust transparency and making space for moments that matter.

• Hybrid working.
• Private healthcare matched pension enhanced parental & family leave
• Moments that matter paid time off (yes even for your pets birthday)
• Four Business Resource Groups supporting inclusion and belonging.
• Sustainability were building a greener future. Weve reduced energy consumption in our UK offices by 19.2% yearonyear its not just a goal its a commitment.
• A culture that values every voice and celebrates diverse perspectives.
• These values drive everything we do theyre not just posters on the wall:
  • Own it
  • Grow and Win
  • Dare to Go
  • Do the Right Thing

We believe that when our values guide our actions we build stronger teams deeper relationships and a future full of possibility.

Were proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process just ask.

• Act as the primary point of contact for customers implementing TD SYNNEX digital trading and integration solutions.
• Work directly with customers to understand their business requirements and recommend appropriate electronic trading solutions.
• Support customers in transitioning from manual or legacy processes to electronic platforms and digital solutions.
• Define document and validate customer integration and business process requirements.
• Collaborate with customer stakeholders IT operations and commercial teams to successfully deliver integration projects.
• Configure test and validate customer integrations including EDI API XML and web portal solutions.
• Troubleshoot technical and process-related issues during implementation and rollout phases.
• Deliver customer training onboarding and adoption workshops to maximise the successful use of electronic solutions.
• Provide ongoing technical guidance and support acting as a trusted advisor throughout the customer integration journey.
• Create and maintain technical documentation interface specifications customer implementation guides and support materials.
• Identify opportunities to improve customer processes through greater automation and digital adoption.
• Support continuous improvement initiatives across digital e-commerce and customer integration services.
• Undertake additional project and operational activities as required.

Please note: This is a customer-facing role and does not include people management responsibilities.

• Strong customer focus with a commitment to delivering exceptional service.
• Experience working in customer integration e-commerce technical support digital transformation or systems-related roles.
• Understanding of electronic integration technologies such as EDI API XML or similar data exchange solutions.
• Strong problem-solving and analytical skills.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to manage multiple priorities and work effectively with customers and cross-functional teams.
• Strong attention to detail and a proactive approach to continuous improvement.
• Experience managing customer onboarding implementation or integration projects would be advantageous.

If youre excited about helping customers embrace digital solutions and want to be part of a collaborative team where you can learn grow and make a real impact wed love to hear from you.

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!