Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow | Internal Mobility

IT STARTS HERE

Santander ()is evolving froma global high-impact brandinto atechnology-driven organisation and our people are at the heart of this journey.Together we are driving acustomer-centric transformationthat values boldthinking innovation and thecourage to challengewhatspossible.

This is more than a strategic shift.Itsa chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help morepeople and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

THE DIFFERENCE YOU MAKE

Insurance Directis looking for aCustomer Insurance Specialistto join our team based at our Glasgow Head Office.

This is an exciting opportunity to join a centre of excellence within the bank supporting customers with their Home and Life Insurance options.

As a Customer Insurance Specialist youll focus on delivering excellent customer service while helping customer understand their insurance options in a non-advised environment. Youll build great relationships through quality conversations putting Santander customers at the heart of everything you do while identifying appropriate opportunities to protect what matters most to them.

Youll work within a regulated framework with full training provided ensuring you feel confident in our products processes and regulatory requirements. Ongoing coaching support and development will help you build and maintain your knowledge grow your capability and develop your career.

Working as part of a supportive and collaborative team well help you reach your full potential broaden your skills and deliver the high standard of service were proud of.

Wereshaping the way we workthrough innovationcutting-edgetechnologycollaborationand the freedom to explorenew ideas. To succeed in this role you willbe responsible for:

• Engaging customers in clear balanced conversations to understand their insurance needs and present appropriate products and services in a non-advised environment

• Delivering an excellent customer experience through a combination of inbound calls and planned follow-up appointments

• Taking ownership of your personal development building product knowledge and confidence within a regulatory framework

• Working within policies guidelines and regulatory requirements always ensuring good customer outcomes

• Explaining complex information in a clear simple and customer-centric way enabling customer to make informed decisions

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an enabling teams to go beyondby valuing who they are and empowering what they bring.

The following requirementsrepresentthe knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hard Skills

• Experience of working in a customer-focussed and customer-driven environment(Required)

• Good working knowledge of Microsoft applications (e.g. Excel Outlook Word Teams) (Required)

• The right to work in the UK (Required)

• Previous experience within Insurance products and services (Preferred)

• Experience following verbatim scripts and the ability to takedirection within a regulated environment (Preferred)

Soft Skills

• Great active listening skills with the ability to respond with empathy and understanding(Required)

• Clear and confident verbal communication skills (Required)

• Abilityto adapt your communication style to meet the needs of different customers (Required)

• Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

Salary Range:

25639.00 - 36196.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills experience qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

The role is 35 hours per week working across Monday to Friday between 8am and 6pm and Saturday 9am to 4pm (with a requirement to work 1 in 3 Saturdays).

The initial training period will be three weeks full time and on site running Monday to Friday 9am to 5pm.

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible our roles are site-based with a hybrid working pattern where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying please consider the travel distance time and cost to your chosen office location(s).

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa may be liable for your own personal employee immigration and relocation costs.( Only applicable for roles that are eligible for sponsorship)

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Mari Wilson -

#LI-DNI