Customer Fulfilment Analyst (6-Month Temporary)

The Opportunity: 

This position will be responsible to provide premium customer service and be a key interface between Mattel and key customers / channels for domestic order processing. The Fulfillment Analyst will also be a primary point of contact for the central Order Management team. The Customer Fulfillment Analyst supports and brings forward the Inventory Management & Fulfillment functions by streamlining processes and find innovative solutions as part of the S&OE cycle.

The current Customer Service role will be split into centralised transactional activities for Order Management and local Customer Fulfillment. The Order Management process from Order Intake to Confirmation is mostly market/customer agnostic providing the opportunity to better balance and utilize Fulfillment resources across EMEA.

The Customer Fulfillment Analyst will focus on item set-up inventory utilization allocation and delivery efficiency based on specific local customer priorities and addition the Fulfillment team will have a secondary role in the order to cash process supporting Finance.

What Your Impact Will Be: 

• Actively participate in the S&OE escalation and action resolution that will be led by Inventory Analyst. Actively assess inventory and allocation effectiveness relative to future stock and priorities. Provide fill rate RCA (root cause analysis) and clean order analysis.
• Liaison with Order Management team to resolve issues with orders
• Liaison with UK collections team to resolve credits to enable smooth shipments & cash collection.
• Liaison with Distribution Centre & TMS (Transport Management System) to solve customer problems e.g. over capacity incorrect SPIs (delivery special instructions) customer booking issues
• Liaison with Finance to solve customer problems e.g credit hold issues with PEXs (price exceptions )& customer Set Up.
• Execute or support Operational Excellence on a local and regional level including Cost Saving Initiatives.

Qualifications :

What Were Looking For: 

• Previous experience in Order Management Operations and Supply Chain preferably delivering products to retailers in fast-paced or seasonal businesses.
• Strong understanding of Supply Chain Management and related processes.
• Strong analytical skills with advanced computer proficiency in Excel (pivot tables charts functions); experience with Cognos/Tableau and SQL queries is a plus.
• Excellent written and verbal communication skills in English.
• Strong organizational skills with the ability to prioritize workload effectively.
• Problem-solving mindset with a focus on continuous improvement.
• Proactive team player with excellent intercultural awareness and a customer-centric approach.
• Ability to manage multiple customer needs while balancing sales expectations.
• Skilled at building and maintaining relationships with external customers and stakeholders including adjusting service levels when appropriate.
• Comfortable navigating ambiguity and adapting to changing circumstances.
• Demonstrates a growth mindset by staying curious embracing challenges and continuously improving.

Additional Information :

In compliance with EU Directives we do not request candidates salary history. Compensation details will be shared transparently during the recruitment process prior to the offer stage.

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to Join Mattels Talent Community and start receiving exciting updates about our company our employees and our culture. Also interested in signing up for job alerts Do so here!  You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time