Customer Experience Trainer

Are you passionate about developing people and creating outstanding customer experiencesWerelooking for a Customer Experience Trainer to help shape confidentcapableand customer-focused teams through high-quality trainingcoachingand quality this varied roleyoullwork across onboarding ongoing development and performance coaching to ensure our colleagues deliver compliantempatheticand consistent service that reflects our values and supports great customer outcomes.

• Design and deliver engaging onboarding and refresher training across customer operations teams.

• Monitor customer interactions and administration processes providing clear feedback and insight to improve quality and compliance.

• Create impactful learning materialsworkshopsand blended learning solutions for different learning styles.

• Use trend analysis and quality reviews toidentifyrisks highlightopportunitiesand recommend continuous improvement.

Whatwerelooking for:Youllbring strong coaching and facilitation skills experience inquality monitoringor training within a regulated customer environment and the ability to turn complex information into practical engaging learning. A sharp eye for detail excellent communication skills and strong knowledge of FCA and HMRC requirements will help you succeed in this role.

Ifyoureready to make a real impact by developing people raisingstandardsand improving customer journeyswedlove to hear from you.

OneFamily are an award-winning financial services company providing products and services that help modern families thrive.

We believe that finance isnt just personal. Every decision you make affects the people you care about most. Thats why we believe in creating products for modern families: the dual parents the divorced the single parents the live-in grandma and the mate that your kid calls Uncle - whatever family means to you.