Customer Experience Team Member, Camberley, Hybrid

Join Our Team - Were Hiring!

• Hours: Monday to Friday 9:30am to 6:00pm 

• Pay: 13.25 per hour

• Location: Hybrid (2/3 days office/hybrid working; must live within close proximity to our Camberley office: Priory Court 1 Tuscan Way Camberley GU15 3YX.

Help families navigate the moments that matter.

As a Customer Experience Team Member youll be the first point of contact for families across the UK supporting enquiries related to bookings enrolments billing and Child Care Subsidy matters.

This is more than a customer service role. Youll investigate enquiries solve problems and guide families through complex situations while delivering a positive customer experience.

Why join us

• Hybrid working arrangement
• Varied role across phone email online chat and administration
• Supportive team culture with ongoing coaching and development
• Meaningful work helping families access quality care and education

What youll do

• Assist families with billing payments bookings and subsidy enquiries
• Respond to calls emails and online chat enquiries
• Investigate and resolve customer issues
• Maintain accurate records across multiple systems
• Deliver exceptional customer experiences on every interaction

About you

Were looking for someone with strong people skills a positive attitude and a genuine desire to help others.

Youll bring:

• Customer service experience in a contact centre collections hospitality retail education or similar environment
• Excellent communication skills
• Strong problem-solving ability and attention to detail
• Confidence working across multiple systems
• Empathy and professionalism when handling sensitive matters

Were JAG and we believe every child deserves to feel safe inspired and full of joy!

Every day our passionate teams across the UK make a real impact in childrens lives. If youre ready to help kids learn grow and have fun wed love to meet you.

Please note: Were committed to the safety and wellbeing of all children in our care. All roles require an Enhanced DBS check Childrens Barred List Check and are exempt from the Rehabilitation of Offenders Act 1974. Appointment is subject to satisfactory DBS and suitability checks. As part of our safeguarding and due diligence procedures online searches may be undertaken in relation to shortlisted candidates.

Learn more about us: Watch our video

 

Remote Work :

No

Employment Type :

Full-time