Customer Experience Executive | S1 | Retail & Business Banking | C&P The Midlands | Loughborough

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Experience Executive working within C&P The Midlands team based in Leicestershire Market.

You will be working 35 hours per week on a rotad basis Monday to Saturday between 8am & 6pm.

As a Customer Experience Executive youll be there for our customers in the moments that matter embodying Santanders purpose to make our customers better happen.

Working in an agile and flexible way to ensure Santander always provide an excellent customer experience no matter how our customers chose to contact us working across the Santander estate.

No two days are the same; as well as fulfilling our customers financial needs you will also work as a brand ambassador both internally and externally and be a visible presence in the local community. You will also support branch managers in coaching new and existing staff to reach their full potential.

This is an exciting opportunity for a colleague looking to take the next step in their career within a Santander Branch.

Were shaping the way we workthrough innovation cutting-edge technology collaboration and the freedom to explore new ideas. To succeed in this role you will be responsible for:

• Providing coaching to existing and new colleagues

• Fulfilling customer financial needs through meaningful educational conversations

• Providing basic core servicing and transactions across all channels

• Acting as a brand ambassador Inc hosting of Community initiatives and events

• Supporting branch leaders when and where required

• Being an advocate of Santanders digital offerings

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability of supporting complex customer interactions through to successful resolution across all channels which underlines your credibility in delivering a second to none experience that inspires others(Required)

• Experience of fulfilling customer requests to open products in a branch environment in a compliant way following the processes laid outin a timely mannerwhilstexhibitinga digital first approach(Required)

• Currently working as a Customer Experience Specialist Personal Banker Customer Experience Consultant or Branch Manager in the branch network (Required)

• A commitment and drive for ongoing development and the ability to encourage this in others.(Preferred)

• Experience in mentoring & coaching new & existing colleagues. To inspire colleagues through role modelling the TEAMS behaviours(Preferred)

• The ability to interpret and use data and MI to enhance the customer experience(Preferred)

• The ability to influence stakeholders to improve our approach and processes(Preferred)

• Proven experience of working in a goal orientated environment (Preferred)

• Ability to work proactively and manage workload effectively (Preferred)

• Experience in hosting and supporting in local community initiatives to drive Santanders brand and offering in the market (Preferred)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.

Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

Salary Range:

• The starting salary is 26554.00 together with a 500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

• 25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year.

• Voluntary healthcare benefits at discounted rates. Including: medical insurance dental insurance and health assessments

• We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.

• Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

• Share in Santanders success by saving or investing inour shareplans.

• As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

When applying please consider the travel distance time and cost to your chosen Branch location.

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at

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