Customer Experience (CX) Advisor
Job Location:
Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
6 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Start Date:From June 2026
Contract: Fixed Term until 31 August 2026 (with possibility of extension)
Salary: 25652.88
Working hours: 25 - 37.5 hours
Our operating hours are:
Monday to Friday 8:30am to 6:30pm
Saturday 8:45am to 5pm
Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:
Week 1: 44 hours spread across 6 days
Week 2: 31 hours over 4 days.
We are only able consider part-time applicants who can work at least 25 hours per week and are available on weekends.
About the role
Do you love helping people and creating positive experiences As a CX Advisor at Boots youll bring our With you for life mission alive by supporting customers with empathy confidence and care. Youll handle conversations across phone email WhatsApp live chat and social media making sure every customer feels heard and supported in a fastpaced evolving environment.
What youll be doing
Youll help customers with a wide range of queries from orders to Advantage Card and healthcare services. Youll take ownership of each interaction listen actively and provide clear solutions that leave customers feeling more confident than when they first reached out.
During peak periods youll manage 80 calls a day alongside digital conversations across our other channels balancing excellent customer outcomes with agreed performance measures.
Key responsibilities
Our Training Program!
Youll receive structured training and strong support from day one.
Your first week is fulltime (regardless of contracted hours) to help you build confidence quickly. Youll start taking customer conversations with close guidance where youll continue developing your skills with support always on hand.
What youll need to have (our musthaves)
It would be great if you also have
Where your brilliance can take you
The skills you develop as a CX Advisor can take you anywhere within Boots. Whether you want to explore different teams or progress into new roles well support you to help you grow your career in the direction that inspires you.
Rewards designed for you
A bit about us
At Bootswereproud to be an equal opportunity employer creating a place where everyone feels welcomesupportedand free to be themselves. We believe that when our people feel valued and included they thrive sowerecommitted to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whatsnext
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If yourequireadditionalsupport as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked tosubmiteither a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable Groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Customer service Customer Service Advisor Customer Service Representative Customer support Customer Support Advisor Customer Experience Advisor Client Service Advisor Contact Centre Advisor Call Centre Agent Contact centre role Service desk advisor Phone Telephone Retail Inbound Outbound Queries Social Media Client relations Customer experience (CX) Customer satisfaction Customer retention Customer engagement Service excellence CRM Call handling time (AHT)
Contract: Fixed Term until 31 August 2026 (with possibility of extension)
Salary: 25652.88
Working hours: 25 - 37.5 hours
Our operating hours are:
Monday to Friday 8:30am to 6:30pm
Saturday 8:45am to 5pm
Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:
Week 1: 44 hours spread across 6 days
Week 2: 31 hours over 4 days.
We are only able consider part-time applicants who can work at least 25 hours per week and are available on weekends.
About the role
Do you love helping people and creating positive experiences As a CX Advisor at Boots youll bring our With you for life mission alive by supporting customers with empathy confidence and care. Youll handle conversations across phone email WhatsApp live chat and social media making sure every customer feels heard and supported in a fastpaced evolving environment.
What youll be doing
Youll help customers with a wide range of queries from orders to Advantage Card and healthcare services. Youll take ownership of each interaction listen actively and provide clear solutions that leave customers feeling more confident than when they first reached out.
During peak periods youll manage 80 calls a day alongside digital conversations across our other channels balancing excellent customer outcomes with agreed performance measures.
Key responsibilities
- Deliver empathetic highquality support across phone email WhatsApp live chat and social media
- Handle highvolume contact including 80 calls per day during peak times
- Understand customer needs and provide clear confident solutions
- Take ownership of queries and resolve issues efficiently
- Reflect Boots brand values and our With you for life commitment
- Meet KPIs while keeping customer outcomes at the heart of every interaction
- Handle customer data securely and in line with GDPR PCI and Medical Services protocols
- Escalate risks or complex cases promptly
- Use deescalation techniques to manage challenging conversations
- Stay up to date with changes to processes products and systems
- Contribute positively to team culture and continuous improvement
Our Training Program!
Youll receive structured training and strong support from day one.
Your first week is fulltime (regardless of contracted hours) to help you build confidence quickly. Youll start taking customer conversations with close guidance where youll continue developing your skills with support always on hand.
What youll need to have (our musthaves)
- Strong emotional intelligence (EQ) and empathy
- Excellent verbal and written communication skills
- Ability to multitask across multiple systems and channels
- Proficiency in using computer systems and adapting to new software with ease
- Problemsolving skills and sound judgement
- Strong attention to detail especially when handling customer data
- A calm professional approach under pressure
- A customerfirst mindset and a positive supportive attitude
It would be great if you also have
- Experience in customer service retail healthcare or servicebased environments
- Curiosity adaptability and openness to change
- Experience handling customer conversations across digital or voice channels
Where your brilliance can take you
The skills you develop as a CX Advisor can take you anywhere within Boots. Whether you want to explore different teams or progress into new roles well support you to help you grow your career in the direction that inspires you.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits schemeincludingoptionto buyadditionalholiday discounted gym membership life assurance activity passes and much more.
- Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
A bit about us
At Bootswereproud to be an equal opportunity employer creating a place where everyone feels welcomesupportedand free to be themselves. We believe that when our people feel valued and included they thrive sowerecommitted to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whatsnext
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If yourequireadditionalsupport as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked tosubmiteither a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable Groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Customer service Customer Service Advisor Customer Service Representative Customer support Customer Support Advisor Customer Experience Advisor Client Service Advisor Contact Centre Advisor Call Centre Agent Contact centre role Service desk advisor Phone Telephone Retail Inbound Outbound Queries Social Media Client relations Customer experience (CX) Customer satisfaction Customer retention Customer engagement Service excellence CRM Call handling time (AHT)
Required Experience:
Unclear Seniority
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
