Customer Experience Coordinator

Were on the lookout for a Customer Experience Coordinator to join us at our brand new Feltham surgery. This is a fantastic opportunity to join a friendly well-established veterinary group and play a key role in launching an exciting new surgery dedicated to delivering exceptional care to pets and outstanding service to their owners.

Were looking for a customer service superstar who can help create a positive welcoming friendly and efficient environment for our customers and their pets.

As one of the first faces our customers will see youll have a huge impact on their experience with us. Whether youre greeting a nervous new puppy owner helping a long-standing client or answering questions over the phone youll ensure every interaction leaves a lasting positive impression.

Previous customer-facing experience is essential and experience within hospitality retail healthcare or a service-led environment would be advantageous.

The role is 40 hours per week and will include a 1 in 4 weekend rotation

At The Pet Vet weve adopted a deskless reception model creating a more personal and engaging experience for our customers.

Rather than sitting behind a traditional reception desk our Customer Experience Coordinators actively welcome customers and their pets into the surgery. Youll guide them to our dedicated dog and cat waiting areas offer refreshments and complete their check-in process using a tablet whilst sitting alongside them.

Youll also take the opportunity to discuss services that may benefit their pet such as our Pet Health Plan helping customers get the very best value and care for their pets.

Following their appointment our clinical team will hand customers back to you where youll complete their check-out process answer any questions they may have and ensure they leave feeling informed valued and cared for.

Were looking for someone who is:

• Friendly and approachable
• Confident and proactive
• Passionate about customer service
• Comfortable using technology and tablets
• Organised and able to multitask in a busy environment
• A genuine animal lover

We want you to thrive in your role so well provide comprehensive training and ongoing support.

Youll also have access to industry-leading CPD for veterinary reception teams through the British Veterinary Receptionist Association (BVRA) helping you continue to develop your skills and knowledge throughout your career.

To attract and retain the best in the business we offer a great range of benefits including:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts
• Ongoing training and development opportunities
• Being part of The Pet Vet family

Were part of the UKs largest independent family-owned veterinary group with surgeries across the country.

Our purpose-built surgeries are modern spacious and equipped with the latest technology. We are committed to creating an environment where colleagues love to work pets receive exceptional care and customers feel reassured from the moment they walk through our doors.

As a brand-new surgery Feltham offers an exciting opportunity to help shape the customer experience from day one and become an integral part of a growing team.

Wed love to hear from you and look forward to receiving your application.

Required Experience:

IC