Customer Experience Advisor Pension and ISA team

At Legal & General were looking for a Customer Experience Advisor to help deliver a great service to our customers across Retail Operations. This is a customer-focused role where youll be supporting people through different contact channels giving clear information resolving queries and helping customers feel confident in the decisions theyre making.

Youll be part of a team that cares about doing the right thing working accurately and delivering good outcomes for customers. Experience in pensions or ISAs would be especially helpful although were also interested in people with strong customer service experience and a willingness to learn. This hybrid role attracts a salary of 24720.

What youll be doing:

• Delivering excellent customer service across phone email webchat and written correspondence 
• Supporting customers by understanding their needs and providing clear relevant information 
• Following internal processes and regulatory requirements to protect customers and the business 
• Handling customer queries with care accuracy and attention to detail 
• Identifying and resolving complaints while looking for ways to improve the customer experience 
• Working collaboratively with colleagues and wider teams to deliver positive customer outcomes 
• Sharing knowledge and supporting others to provide consistent service
• Suggesting improvements to processes procedures and customer journeys

Who were looking for:

• Experience in a customer service role ideally within financial services pensions or ISAs 
• Strong written and verbal communication skills
• Excellent attention to detail and the ability to record customer information accurately 
• Confidence managing queries prioritising workload and balancing customer needs
• Ability to learn new systems and adapt to different ways of working 
• Good judgement and the ability to follow process in a regulated environment 
• A collaborative approach and confidence building relationships with different people 
• A genuine interest in helping customers and delivering good outcomes

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time