Customer Experience Advisor (Contact Centre) Part time

Our Customer Experience team is vibrant hardworking and committed to providing excellent customer have exciting opportunities for Customer Experience Advisors to join our fast-paced contact centre on a permanent basis.

Youll work 120 hours per month across a variety of shift patterns with rotas provided in advance to help you plan your schedule. Shift lengths and start/finish times may vary depending on business needs but all hours will be worked within our opening times:

• Monday to Thursday: 8:30am to 5:00pm
• Friday: 8:30am to 4:30pm

The planned start date for this role is Monday 26th October 2026.Therell be a 6-week induction where the working hours will be 8:30am to 5pm Mon to Thurs (4:30pm on a Friday) with 1 hour for lunch. On Monday 7th December 2026 the 120 hours per calendar month will start.

The first 6 months will be based in office at our contact centre in ourBasingstokeoffice.Once weve trained you up in a specialist area with a strong foundation knowledge of various aspects of housing management and repairs we can then offer you hybrid working.

Heres the facts about the role:

As a customer experience advisor in our contact centre youll be the first point of contact for our customers handling a high volume of inbound phone calls and answering customer queries through other digital channels.

Youll provide a friendly efficient and helpful first-class customer service to our customers aiming to provide a right first time service working closely with your colleagues and other teams across the business to handle enquiries at first point of contact where spend the majority of your time on the phone so excellent communication skills are key!

What were looking for:

• Youll have excellent customer service skills and be able to provide a friendly efficient and helpful first-class service to our customers
• Youll have experience of delivering a high standard of customer service in a high-pressure environment preferably within a contact centre
• No two contacts are the same and they can be complex so youll need to be good at problem solving adaptable and resilient
• Youll have great verbal and written communication skills and also be computer literate
• Youll have a genuine passion for helping people with the ability to deal with and diffuse difficult situations whilst always remaining empathetic professional and resilient
• Were a fast-paced contact centre so youll need to have excellent time management and enjoy being busy

What great benefits can we offeryou

• 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. Well match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity paternity adoption and shared parental leave
• Access to counselling legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Were holding an in-personHiring Event on the evening of Tuesday 15th September!

The hiring event will include an introduction to VIVID and our Customer Experience department some interview tasks and the chance to chat to some of our team and ask your application is successful well be in touch with more info about our hiring evening.

We kindly ask that you do not use AI to write your application. This is your opportunity to show us who you are and why youre suitable for the role based on your skills knowledge and experience. We value authenticity individuality and a genuine personal touch in your responses.

This vacancy may close earlier than advertised if we receive a high volume of applications.

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the sixth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.