Customer Engagement Partner

Are you ournewestCustomer EngagementPartner

Join an award-winning organisationrecognised for Excellence in Workplace Culture LargeBusinessChangeChampionand BestWorkplace.

At Warrigalwereproud tobe a leader in aged care where great people create meaningfulexperiences for older people and for a Customer Engagement Partnerwho is passionate about delivering exceptional service andsupporting residents through their transition into residentialcare.

In this roleyoullguidenew residents and their families through their first 90 daysbuilding trust providing support and ensuring a smooth andwelcoming experience. Your empathy professionalism and commitmentto customer care will help make a lasting difference from dayone.

AboutWarrigal

At Warrigal our vision is simple yetprofound: to create a world where older people feel known lovedand connected. Our values Integrity Respect Innovation andCompassion - guide our approach and purposeEnabling older peoplelive their best lives on their toproviding dignity community and belonging to all olderpeople.

We believe in creating joyfulexperiences lasting memories and a society that celebrates team member at Warrigal contributes to this legacy ensuringit continues to inspire generations tocome.

Theopportunity

Located across our ACTlocationsyoullplay a key role in creating a positiveand personalised transition for residents and their families asthey begin their journey with Warrigal. Through genuine connectionand compassionate supportyoullhelp ensure residentsfeel welcomed informed and confident in their newhome.

Working closely with residentsfamilies and care teamsyoullguide the onboardingexperience by building relationships understanding individualneeds and preferences and providing clear information aboutWarrigals services support effective handovers and ensure each residentschoices identity and needs arerecognised.

This role is ideal for someone who ispassionate about customer experience skilled in building trustand committed to creating meaningful outcomes for older people andtheir families.

The benefitsRecognising your value

• Hourly rate: $38.17 packaging benefits super
• Not For Profit salary packaging benefits pay up to $18550 less tax per year meaning more money for you
• Career break schemesadditionalpurchased leave and more
• Commitment to on-going professional and career development
• Subsidised access to your local gym and 200 more across the country with aFitness Passport
• 24/7 access to mental physicalsocialand financial support via theEAP

The requirements What ittakes to do this work

Essential:

• Experience in a customer service client-facing or relationship-focused role ideally within aged care or a similar sector.
• Ability to manage sensitive conversations with empathy professionalism and confidence.
• Strong organisation skills with excellent attention to detail and accuracy.
• High-level verbal and written communication skills with strong active listening abilities.
• Ability to build rapport and create positive outcomes for residents and families.
• Commitment to ensuring residents feel known loved and connected throughout their aged care journey.
• Proficiencyin Microsoft Office and CRM systems.
• Flexible adaptable and solutions-focused approach.
• Genuine empathy for older people and a warm personable manner.
• Ability to work autonomously and collaboratively within a team.
• Strong focus onmaintainingaccuraterecords processes and customer information.
• Professional approach with a commitment to delivering high-quality outcomes.
• Current drivers licenceand ability to travel across our ACTfacilities

Desirable:

• Relevant qualifications in aged care business customer service or a related field
• Experience within human services community or not-for-profit environments.
• Understanding of resident onboarding processes aged care regulations and relevant legislation
• Strong knowledge of privacy compliance and customer-focused service practices.

What our people loveaboutworkinghere:

Asupportivepassionateculture:Itsacommunity filled with inspiring big-hearted backeach other listen without judgement and lead withkindnessrespectandunwaveringsupport-for ourcustomersresidentsand each isencouraged from the top down and worked hard at everyday.

Leaderswhovalueyou:Itsimportant you feelvalued.To us thisisnot a one-off commitment to creatingan environment where you feel seenheardandvalued every and managers go out of theirway to understand yourespect youropinionsandhear what you have to say. This creates greater unity andcollaboration with each other.

One team united in ourpurpose: We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level we help them age withdignity independencehappinessand connectedness. On abig picture levelwerechallenging ageist thinking inAustralia. This is the WarrigalWay.

Who we are A community whocares

Warrigal has firmly establisheditself in the aged care community for over 60 years. Were proud ofthe diverse range of retirement living and aged care services wevebuilt up in that time but we still have the same appetite to growand innovate. Meaning youll have the chance to move around getpromoted or explore different areas across our expanding businessin Illawarra Southern Highlands Queanbeyan and Canberra ifthats what you want.

Rediscovermeaning atwork

This is your chance to doworkthatmattersandmakeameaningfuldifferenceto the lives of Australias older community now and in thefuture.

JOIN USAND BE THEDIFFERENCE

We encourage Aboriginal and TorresStrait islander people workers of allabilitiesagesand people from culturally andlinguistically diverse backgrounds to apply and join ourcommunity.

Are you keenThendontdelay applying. We review applications as weget them and will close the vacancy once we find the rightperson.

Got questions You cancontactvacancybut pleasedontsendapplications through email wecantacceptthem.

If successful you may be asked to doa medical National Criminal History Check or NDIS Worker ScreeningCheck and provide references.