Customer Engagement Facilitator
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Job Summary
About the role
Based in either our Newport or Swansea office youll join our Customer Experience team and work closely with the Customer Engagement Manager to ensure customers voices help shape our services.
This is a hybrid role with a mix of office home and community-based working. Youll spend time meeting customers supporting community groups attending events and working on engagement projects across our communities.
No two days are the same. Youll support customer involvement activities gather feedback help run customer groups and work with colleagues to turn customer insight into positive change. Youll also come together with the wider team for a monthly team meeting.
This is a great opportunity for someone who is passionate about customer engagement building relationships and making a real difference in local communities.
Skills and Experience Needed
Were looking for someone who is passionate about customer engagement and committed to delivering excellent customer service. Youll have experience of supporting or delivering customer involvement activities and be confident building positive relationships with a wide range of people. Youll be an excellent communicator with the ability to engage motivate and support customers to have a genuine voice in shaping services. Experience of working collaboratively managing multiple priorities and adapting your approach to meet the needs of different customer groups is essential. A good understanding of customer involvement methods equality diversity and inclusion and the importance of listening to and acting on customer feedback will help you succeed in this role. Experience within social housing and knowledge of customer scrutiny or co-regulation would be advantageous.
Values
At Codi our values are Compassionate Authentic and Progressive. When you join us youll embrace these principles and thrive in an environment shaped by them.
Perks Benefits and a glimpse into our Codi world
This is a 37-hour per week permanent role with a competitive salary and a great package designed to support you at work and beyond.
- 34985 per annum
- 26 days annual leave plus bank holidays rising to 31 days with an extra day for each completed year of service
- Continuous professional training and development
- Blue Light Card eligibility giving discounts at thousands of retailers and brands
- Basic DBS check required for this role which well arrange and pay for
- Mileage paid at 55p per mile for business travel
- Youll need to be a driver with access to a vehicle to travel between locations as required
- Your base location will be either our Newport or Swansea office
To explore the full range of benefits perks and rewards visit: Careers - Codi
FREDIE
At Codi Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or 0
How do you apply
If you have the skills and experience required please follow the prompts to apply now.
Interviews are planned for Tuesday 27th October in our Newport office.
We may close this advert before this date once we are in receipt of sufficient applications so dont delay in applying.
About Company
About Johnson & Wales University: Founded in 1914, Johnson & Wales University is a private, nonprofit, accredited institution with campuses in Providence, Rhode Island, and Charlotte, North Carolina.
