Customer Engagement Business Partner

Contract: Permanent
Hours: 36.25 hours per week

At Rochdale Boroughwide Housing (RBH) our customers are at the heart of everything we do.

Making sure the people who live in our homes have a voice and that they are listened to and their views are acted on are priorities for us.

Thats why we are looking for an enthusiastic andproactiveEngagement Business Partnerwho is great at building relationshipsto work with customers colleagues and communities across the Borough.

You willidentify and create innovative and new engagement opportunities helping to strengthen customer influence and driving real and meaningful improvements across RBH.

About the Role

TheCustomerEngagement Business Partner plays a key part in our Customer Experience team and reports to the Community Engagement and Investment Manager.

Youll help bring our engagement opportunities to life by developing meaningful opportunities for customers to shape influence and scrutinise services.

We are keen to increase uptake in our engagement activities so youll be comfortable using a variety of communication channels to encourage people to take part. From organising and facilitating engagement events and focus groups to creating digital content and sharing outcomes youll help ensure customer feedback drives continuous improvement.

As part of this role you will regularly travel across the Borough of Rochdale to engage directly with customers and communities therefore a full UK driving licence and access to a vehicle insured for business use is essential. You will be reimbursed for business mileage

What Youll Be Doing

• Supporting the delivery of RBHs Customer Engagement plan
• Creating and delivering meaningful engagement opportunities for customers and our communities.
• Working collaboratively with customers and colleagues to improve services.
• Developing innovative ways for customers to influence monitor and scrutinise service delivery.
• Building inclusive engagement approaches that encourage participation from a diverse range of customers.
• Facilitating meetings workshops focus groups and consultation activities.
• Creating engaging communications content across digital social media and other channels.
• Monitoring engagement activity and outcomes ensuring customers understand how their feedback has influenced decisions.
• Supporting colleagues across RBH to embed customer engagement and involvement into service delivery.
• Using insights and feedback to identify opportunities for service improvement.

About You

Youll be passionate about customer engagement and committed to ensuring they have the opportunityto influence the services that matter to them.

Youll bring:

• Experience in customer engagement community engagement customer service or a related field.
• Excellent written and verbal communication skills.
• Strong presentation and facilitation skills with the confidence to engage a range of audiences.
• Experience of developing positive relationships with customers and stakeholders from diverse backgrounds.
• The ability to manage competing priorities and work effectively across multiple projects.
• Experience delivering and monitoring projects and initiatives.
• A creative approach to communications and engagement including digital and social media platforms.
• Confidence using Microsoft Office applications including Word Excel and PowerPoint.
• Knowledge of customer engagement and participation principles within housing or related sectors.
• A genuine interest in customer engagement service improvement and social impact.
• Awareness and understanding of the issues affecting customers and communities.

Why Join RBH

This is a fantastic opportunity to be part of an ambitious programme of engagement at a time when the voices of our customers has never been more important. Youll help shape how RBH works with customers ensuring their experiences and insights influence decision-making at every level.

Youll join a supportive and passionate Customer Experience team where your ideas enthusiasm and expertise will make a genuine difference to customers and communities across the Borough.

What Do We Have to Offer You

In addition to a competitive salary you will benefit from:

• 30 days annual leave plus bank holidays
• Option to buy up to 5 additional days annual leave
• An additional 5 days annual leave after 5 years service
• Business mileage reimbursement
• Pension scheme with employer contributions matched up to 8%; death in service benefit
• Flexible smart working arrangements
• Healthcare cashback plan virtual GP access and subsidised gym membership
• Employee Assistance Programme available 24/7
• Paid volunteering days
• Enhanced family-friendly policies
• Plus so much more!

We encourage you to apply as soon as possible as we review applications as they are received and we may close the advert earlier than indicated.

Diversity Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability as defined by The Equality Act 2010 and meet the roles minimum requirements as set out in the advert and role profile.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However all information examples and achievements included in your application must be truthful accurate and based on your own experience.

INDLOW

Rochdale Boroughwide Housing Limited (RBH) is the UKs first tenant and employee co-owned mutual housing society with over 12000 homes throughout the local area.

As weve refocused our strategy back to our core housing role weve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

Putting People First: We listen with empathy respond with compassion and make it easy for our customers to access our services.

Doing What We Say: We earn trust through honesty integrity caring and keeping our promises.

Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.

Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.

Open & Transparent: We are curious embrace diverse ways of thinking and seek feedback to help us improve.