Customer Director (Safety)

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then weve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We dont chase hype cycles. We innovate build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical product and delivery expertise to our clients who span government finance retail energy life sciences and defence.

Our business and reputation is growing fast and were always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology join a company where youll be empowered to envision its most powerful applications and to make them happen.

Our National Security and AI Safety business unit is dedicated to advancing the responsible development and deployment of AI in support of national security and global stability. From strengthening mission-critical capabilities across national security and intelligence to working with frontier labs to provide robust AI safety red teaming and evaluation we work at the frontier of high-stakes high-impact missions.

We understand that powerful AI systems bring both transformative opportunities and complex risks and we are proud to partner with Government and the biggest tech organisations in the world to ensure AI is not just transformative but is also secure trustworthy and safe for all.

As a Customer Director at Faculty you will serve as a trusted partner and strategic lead for the largest technology and lab clients advancing the frontier of safe trustworthy and audit-ready AI systems. Blending deep technical credibility with delivery leadership you will guide government bodies Frontier labs and high-impact organisations through complex AI safety evaluation and red-teaming challenges.

You will own key client relationships drive commercial strategy and oversee multidisciplinary delivery teams to ensure cutting-edge AI deployments are secure reliable and grounded in real-world impact.

• Leading strategic accounts across AI frontier labs hyperscalers and government entities to build long-term partnerships focused on robust AI safety evaluation and red teaming.

• Designing transformation programmes that integrate advanced AI evaluation methodologies auditing frameworks and technical standards directly into mission-critical operations.

• Partnering with senior client leaders to translate complex safety governance and technical AI concepts into actionable strategy and impactful programmes.

• Overseeing delivery excellence across cross-functional teams of engineers researchers and delivery leads to ensure high-stakes projects succeed.

• Developing commercial strategies and proposals that expand our work across safety-critical domains while meeting ambitious growth goals.

• Championing thought leadership by sharing insights on AI safety frameworks emerging risk evaluation and industry standards with senior stakeholders

• You bring deep expertise in AI safety auditing ethics or evaluation methodologies developed through time in government research labs or tech-forward environments.

• You are delivery-focused and technically credible with a track record of translating complex AI and data-oriented concepts into clear strategies for technical senior leaders.

• You have a proven track record of building trusted long-term relationships with senior stakeholders and navigating strategic commercial conversations with confidence.

• You excel as a collaborative leader capable of inspiring multidisciplinary teams and bringing together technicians and delivery leads toward a shared mission.

• You possess an entrepreneurial mindset with the curiosity and drive to identify emerging opportunities and solve ambiguous high-stakes challenges.

• You are adaptable and outcome-driven bringing the strategic vision needed to help partners navigate the rapidly changing AI safety landscape.

1. Talent Team Screen (30 minutes)

2. Introduction to the team (60 minutes)

3. Discovery Role Play Interview (60 minutes)

4. Commercial Leadership Interview (60 minutes)

#LI-PRIO

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work relevant to the world in which we live. Were united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds ethnicities genders religions and sexual orientations.

Some of our standout benefits:

• Unlimited Annual Leave Policy

• Private healthcare and dental

• Enhanced parental leave

• Family-Friendly Flexibility & Flexible working

• Sanctus Coaching

• Hybrid Working

If you dont feel you meet all the requirements but are excited by the role and know you bring some key strengths please dont hesitate in applying as you might be right for this role or other roles. We are open to conversations about part-time hours.

A note on AI: were happy for you to use it for research and interview prep but please dont use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know) and every application is reviewed by a human never decided by AI.

Required Experience:

Director