Customer Development Director

Customer Development Director Retail (Codeweavers)

Location: Stafford - Hybrid

Enterprise Sales Retail(Codeweavers)

Lead Growth. Build Partnerships. Shape the Future of Automotive Retail.

At Cox Automotive were looking for a commercially minded customer-obsessed leader to join our Enterprise Sales team as Customer Development Director Retail(Codeweavers).

This is a high-impact leadership opportunity for someone who thrives on building strategic customer relationships developing high-performing teams and delivering sustainable revenue growth. Youll own a portfolio of key retail customers lead a team of Customer Development professionals and play a pivotal role in shaping customer success across our retail solutions portfolio.

What Youll Be Doing

As Customer Development Director youll be at the heart of our customer growth strategy ensuring our customers realise maximum value from their partnership with Cox Automotive while identifying opportunities to expand and strengthen those relationships.

Youll:

• Lead and develop a team of Customer Development Managers and Executives creating a culture of accountability collaboration and success.
• Protect and grow revenue through strategic account planning retention initiatives and commercial leadership.
• Build trusted relationships with senior stakeholders across dealer groups retailers lenders partners and agencies.
• Identify and convert upsell cross-sell and portfolio expansion opportunities across our Retail solutions.
• Lead complex commercial conversations negotiations and customer escalations with confidence and professionalism.
• Drive forecasting accuracy pipeline management and Salesforce excellence across your portfolio.
• Act as the voice of the customer influencing product development service improvements and onboarding experiences across the business.

What Were Looking For

You are an experienced commercial leader who combines strategic thinking with a hands-on approach to customer success.

Youll bring:

• A proven track record of leading sales account management or customer development teams.
• Demonstrable success in delivering revenue growth customer retention and portfolio expansion.
• Strong leadership capability with experience coaching and developing high-performing teams.
• The confidence and credibility to influence senior leaders and decision-makers.
• Excellent commercial acumen analytical skills and forecasting expertise.
• The resilience and adaptability to thrive in a fast-paced evolving environment.

Why Join Us

This is more than a customer leadership roleits an opportunity to influence strategy shape customer outcomes and make a visible impact across one of the automotive industrys most innovative organisations. Youll work alongside talented colleagues across Product Marketing Development Finance Customer Service and Onboarding helping to create exceptional customer experiences and drive business growth.

If youre passionate about building lasting customer partnerships developing people and delivering commercial success wed love to hear from you.

Ready to drive growth and lead from the front

Apply today and help shape the future of automotive retail with Cox Automotive.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this work with a carefully selected and trusted group of recruitment partners.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.