Customer Communications Specialist

This role is central to delivering compelling insight-led marketing communications to our existing customers driving brand love retention cross-sell and upsell. Working closely with Trading GTM vendor partners and the wider Marketing team youll be part of the creative engine behind email SMS and app campaigns - translating strategy into high-impact customer storytelling.

What youll do.

• Work cross-functionally across Consumer to translate commercial and loyalty strategy into clear brand-led storytelling
• Leverage insight customer data and best practice to shape communications that are genuinely customer-first resonating both emotionally and practically
• Craft clear inspiring design briefs for our In-House Agency ensuring creative outputs are effective on-brand and insight-led
• Write persuasive short and long-form copy that brings propositions to life - balancing brand tone clarity and creativity to cut through and drive action
• Collaborate with Insights team to track performance apply learnings and optimise future campaigns
• Own timelines approvals and stakeholder engagement to ensure smooth end-to-end delivery
• Liaise with Legal Brand Proposition and vendor teams to ensure compliance and consistency across all outputs

Qualifications :

Who youll be.

• Experience in customer communications within B2C marketing environments
• Strong stakeholder management skills with the confidence and credibility to influence
• Calm and solution-focused under pressure with the ability to manage multiple priorities and deadlines
• Resilient and pragmatic with the agility to adapt to changing priorities and pivot at pace
• Excellent copywriting and briefing skills with the ability to translate complex propositions into engaging customer content whilst being highly organised with meticulous attention to detail
• A strong communicator with a collaborative proactive and can-do attitude

Additional Information :

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time