Customer Collaboration Manager
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Job Summary
Welcome to Haleon. Were a purpose-driven world-class consumer company putting everyday health in the hands of just three years since our launch weve grown evolved and are now entering an exciting new chapter one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now its time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose to deliver better everyday health with humanity at the heart of everything we do. It unites us inspires us and challenges us to be better every day driven by our agile performance-focused culture.
To deliver HALEON growth objectives in a highly competitive environment HALEON team must have the capability to build strong open and constructive relationships with our customers. The CustomerService team is in a unique position to develop a deep understanding of customer needs and ensure our supply chain is aligned to meet them. Further the Customer Service team plays a key role as an extension of the sales and supply chain functions within HALEON working in tandem with colleagues across the organisation to enhance the customers experience and drive growth. Customer Service is no longer limited to processing orders and delivering product. It is now a source of competitive advantage as we seek to become the worlds first and best FMCH.
Strategic Leadership:
Influence change across end-to-end Customer & HALEON supply chain
Delivering HALEON joint commercial plan through a joint supply plan
Definecustomer specificcollaboration roadmap and strategyto optimize our performance impacting service and costs
OrganisationalLeadership:
Lead communication with Customer on supply issues agreeing to switch off products
Provide input to account team for forecasting process & meetings (SIT Customer feedback Collaborative forecast)
Owncustomers stock in tradeinput into the markets CRM toinformof risks and opportunities
Minimisecustomerchargebacks fornon compliance
Operational Performance:
Lead Day to Day Operational & Promotional Planning Processes Between HALEON & Customer
Aligned base and promotional volume & phasing plans between Customer & HALEON
Work with demand planning team / commercial team to accurately maintain forecast system to reflect forecast expectations
Deliver HALEON & Customers Key Operational Performance Metrics
Achieve service performance targets
Achieve Customer in store on shelf availability target
Achieve HALEON Working Capital Targets
Delivery of overall customer collaboration targets
Be a valued partner in the Commercial Business Unit
- Delivering HALEON joint commercial plan through a joint supply plan
Develop the Strategic Relationship between HALEON & Customer
Develop / maintain working partnership with customers Supply Chain counterparts based on trust.
Build initiatives in collaboration with the customer to deliver Joint Value Creation.
Key Events NPD Range Review Implementation Forecasting & Supply Management
Range Reviews -smooth range change with zero impact on service
Achieve NPD Launches 100% on time & in full
Key Responsibilities:
Workingas part ofa cross functional account team beingthe primary representative of theHALEONSupply Chain for your key accounts.
Develop an in-depth knowledge of your accounts supply chain processes and systems. Key focus on ordering and forecasting.Utilise knowledge E2E work in collaboration with customer to deliver Joint Value Creation initiatives
Ensure orders are delivered in full and on time. Working together with Customer Service Representatives and Logistics to resolve any possible issues. Take overall accountability for your accounts OTIF.
Daily communication to customer on service level. Where necessary ensure the customer is aware ofHALEONshortages and resupply dates or delivery delays. Agree actions with customers to manage potential supply issues optimising available stock.
Review in stock in tradelevels and EPOS. Propose order adjustments to the customer based on the analysis to hit in store availability targets.
Leverage field sales information and resource to deliver in store availability targets.
Meet with customer to review service level in store availability orders vs forecast stock holding and in store stock levels.Develop contact strategy with customer ranging from regular KPI reviews to Quarterly/Yearly strategic planning & reviews
Agree promotional volumes buy in phasing and order dates. Responsible for aligningHALEONand customercollaborativeforecast.
Ensure successful implementation of NPDwithproducts are set up correctly by the customer align on buy in volume and order dates.
Review seasonal lines with the customer to agree forecast(including buy-in phasing)and stock holding. EnsureHALEONforecast is aligned to customer expectations.
Agree a Joint Supply Chain Plan as part of the Commercial JBP.
Form a collaborative SC team acrossHALEONand the customer to deliver the Supply Chain Plan. To include service level targets efficiencies and cost savings forecast accuracy and availability targets.
Strive to create best practice processes which the account can roll out to other suppliers settingHALEONas a leading supplier while keeping an eye on the best practices outside ofHALEON.
Actively utiliseAGS feedback (or similar). To be built into actionable plan.
Job Posting End Date
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture where different backgrounds and views are valued and respected all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. Its important to us that Haleon is a place where all our employees feel they truly belong.
During the application process we may ask you to share some personal information which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development refinement and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential used only for legitimate business purposes and will never be used in making any employment decisions including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process please let your recruiter know by providing them with a description of specific adjustments you are requesting. Well provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@). If you are not sure whether the email you received is from Haleon please get in touch.
Required Experience:
Manager
About Company
About us We are a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products.
